Skip navigation

The iPhone 5 uses Cellular Data over WiFi?

449858 Views 1,054 Replies Latest reply: Mar 19, 2014 11:16 AM by truerock RSS Branched to a new discussion.
  • Barometer Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 7, 2013 12:42 PM (in response to DJPlayedYA)

    Hello All, I have AT&T, ver. 6.0.2, and I am seeing large chunks of data usage under the heading "Internet/MEdia Net Sent." The usage occurs every two or three days in the middle of the night, when the device is supposedly connected to my WiFi. The size of the data "sent" varies between 30-95 MB. I called ATT and, although very friendly, their advice to disable "Diagnostics and Usage" did not work. I cannot figure out what is being SENT. The phone typically sits on a counter at night (not in a charger) when this happens. The other weird thing is the "Direction" is always Sent, never received. Normal??

     

    I realize this problem has been ongoing since October 2012, but I don't have time to read 48 pages of post. I tried, but my eyes started to glaze over after seeing the same problem over and over and very, very few solutions. I am hoping someone can provide a quick summary of the most likely causes and fixes, if there are any. I have a MS Exchange mail account for work, and back up to iCloud. Thanks in advance.

  • stingray19 Calculating status...
    Currently Being Moderated
    Feb 7, 2013 12:55 PM (in response to DJPlayedYA)

    I'm experiencing the same problem since I upgraded my iPhone 5 to iOS 6.1. And I'm using AT&T as the cell phone carrier.

    I noticed that the battery drains exetremely fast when there's no wifi network, it took around 2 hours to drain from 100% to 0%. Also, I believe the data leaks too. I barely use any cell data since I have wifi at pretty much all the places where I use my iphone. My typical data usage is about 100M a month before I upgraded to iOS 6.1. Now I found that I have used more than 100M data in less than a week!

     

    The above problems go away when I disabled the cell data. So it's definitely something wrong with iOS 6.1 when there's no wifi. Please fix it!!!

  • gardibolt Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 7, 2013 2:07 PM (in response to Barometer)

    Unfortunately, Barometer, the only way we were able to get my wife's cell data usage under control was disabling the email and the icloud..  It's still a little high on the cellular data usage over what it was on iOS 5, but at least she's not exploding over her plan limits any more like she was.

  • Caitybee74 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 7, 2013 10:19 PM (in response to DJPlayedYA)

    Hi All

     

    My condolences to the newcomers

     

    As you would see I have been given a new handset by Apple but my problem persists.  On this new handset I deleted iCloud (not disabled - deleted my account) and have noticed an improvement.  The issue is still there - but instead of leaking in MBs I am only leaking KBs.  (I had tried this on my old handset and for some reason the fix was not as successful).

     

    I have taken to keeping cellular data off at all times unless I actually want to do something with the phone and have no access to wifi.  I still find the phone is heavier on data than it was for the same tasks but at least I am only having my actual usage charged to me now.

     

    I am lucky to have a large wi-fi plan at home so I save my heavy browsing and emails downloads for home where I can, as well.

     

    This is not ideal I know but until there is a fix brought out by Apple we will end up wearing the responsiblity for this.(mutiple 50 page threads on their own website and they have no plan to deal with it?????  Are they in cohoots with the service providers to profit from enormous data charges?)

     

    Just a side line - I tried to use maps yesterday and it insisted I turn on cellular data (then sucked 28MB) - I thought this used GPS?  My portable GPS I use for my car does not require internet access, nor does my GPS running watch - why does my phone?

     

    Good luck everyone.

  • Robert J McInnes Level 1 Level 1 (5 points)
    Currently Being Moderated
    Feb 7, 2013 10:55 PM (in response to Caitybee74)

    Apple maps, and Google Maps, rely on their Servers to provide map overlays, to calculate, and to present route information, etc.

     

    The TomTom iPhone App does not need Cellular Data access, since all maps are resident in the App.

    This is essential if you travel outback Australia, where cellular data [3G, or 4G, LTE] is not available, and you are trying to develop a travel schedule...

     

    GPS is a satelite based positioning system, not a communications network.

    So your portable GPS already includes all the local maps you need [probably by annual subscription].

     

    Hope that helps...

  • Barometer Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 8, 2013 12:11 PM (in response to DJPlayedYA)

    I've been looking at the timing of my mystery uploads, and the phone appears to send a large chunk of cellular data (20MB-90MB) whenever a connection to my WiFi is re-established. The uploads coincide with the time I drove in my driveway, what time I woke up and checked my email, etc. This morning I moved back and forth to a remote location in the house where the WiFi drops out, and I can see moderate uploads (4MB-10MB) matching the number of times I moved, just a few minutes apart. What is going on???

     

    I installed the Onavo Count app yesterday and it is showing the majority of cellular data is used by Safari. Not sure what the relationship is there.

  • darelldd Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 8, 2013 12:41 PM (in response to Barometer)

    @barometer,

     

    Yes! Though this will likely get glossed over by the folks who still claim nothing is wrong... or that there are simple fixes that involve disabling most things that we want smart phones for.... of that we just need to turn off data....

     

    You have found what I have reported earlier in this huge thread: If I don't want to use cellular data (even when the phone should be doing this for me) I can shut off cellular manually and use WiFi. Simple right? And that works just fine... at first. While I'm on WiFi everything but visual voicemail works exactly as it should. I'm not hindered in any way, and I use no cellular data. Great, right? What's not to love? Well, when I switch cellular back on - even while I'm in WiFi range, the phone burmps up a big load of cellular data. Like it has been storing it all up while I had the switch off. And once on, it all just rushes out to catch up. 30-100 mb worth. This data burp benefits me in no way that I'm aware of (witness the fact that everything works as it should while on WiFi with Cellular off). So just what the heck is going on??

  • Barometer Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 8, 2013 2:05 PM (in response to darelldd)

    Yikes. I hate to think that the solution here is to: (A) remember to shut off cellular service whenever I get near my WiFi, then (B) remember to turn it on again after I leave and I'm down the street...

     

    Actually, I'm not sure that will even work. Last week I drove up to Canada and when I crossed the border I shut off my cellular service. My data usage showed a giant transfer the moment I crossed back over to the US and turned on my service.

  • darelldd Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 8, 2013 2:53 PM (in response to Barometer)

    @Barameter -

     

    That was my point. Turning it off just keeps the phone from using it while it is off. When turned back on, it can burp up so much that it wasn't worth turning it off! For some of us, turning it off is only a VERY short term solution with no billing benefit.

  • rigdonj112 Calculating status...
    Currently Being Moderated
    Feb 8, 2013 4:43 PM (in response to darelldd)

    I am right there with both of you. Have one iphone 5 that's just find and the other that is eating thru data! Like a couple gb in 3 days. Verizon says there is no problem. And I just don't know what to do anymore...

  • Richard Harriss Calculating status...
    Currently Being Moderated
    Feb 8, 2013 11:37 PM (in response to rigdonj112)

    I think this is a problem for Apple to solve since it doesn't seem to matter with whom you have your contract. I have an AT&T and a poor cell signal at home I get less than 1 Mb download speed until I kill the cell. Then it jumps to a sitll rather weak 5 Mb because it is able to use wifi. Meanwhile my computers are enjoying over 11 Mb on the same wifi system.

  • xaguilars Calculating status...
    Currently Being Moderated
    Feb 13, 2013 4:52 AM (in response to stingray19)

    The same problem here I have a new iPhone 5 since 3 days ago. The first thing I did was update to 6.1.

    Yesterday I noticed that 3G was being used instead of my home WiFi while I was watching some videos so it consumed all my 3G data plan!! Now I have mobile data and 3G turned off

     

    Please Apple fix this!

  • StevenRnyc Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 16, 2013 3:49 PM (in response to xaguilars)

    This has been going on since the iPhone 5 was released,  and neither Apple nor the providers seem to be willing to admit anything.  I can only guess that there has been a conversation - because AT&T is more than willing write off the 'overages' for the past 3 months (leading me to believe that Apple is re-embursing them).  The question is - if both companies know there is a problem in billing overage of data,  and any customer who doesn't complain and pays their bill is being hit with huge costs (that go to AT&T's bottom line) despite the companies knowledge of an unresolved bug.  Seems like a huge class action suite is going to come of this.  If you look at any reasonable usage pattern,  the crazy JUMP post iPhone 5 (and at the same time the Unlimited Plan was removed)  seems clealry to point to a problem that no one is in a hurry to resolve:

     

    Check out this graphic of my usage:

     

    http://i.imgur.com/JXDqSoN.jpg

     

    I can't explain december,  other than maybe AT&T credited a bunch of data,  and wiped out the usage?  But this is a real problem that isn't going away.

  • kawkaw20 Calculating status...
    Currently Being Moderated
    Feb 18, 2013 3:16 AM (in response to DJPlayedYA)

    Well this is my first and last post on apple communities.....i've been a loyalist for 20+ yrs...but i'm no longer an apple fanboy and have realised growing up means accepting some uneasy facts.

     

    With Jobs gone so has the apple customer experience....for the last few months all i've been doing is trying to find fixes for the buggy iOS software,,,first the 5 now the 6.1.1...now this extreme data usage (my data monitor app showed spiked 225 MB while i was asleep)

    there are fixes but i'm done spending and wasting my time and watch my younger cousins laugh at me with their android machines

    goodbye apple and all the best

  • jennie2408 Calculating status...
    Currently Being Moderated
    Feb 21, 2013 2:01 PM (in response to DJPlayedYA)

    First time I have ever been annoyed enough to make a comment BUT I have had my new iPhone 5 since Dec12.  I have a 1GB data plan and NEVER go over (had an iPhone 3 before) have WiFi at home and at work and rarely use my phone. 

     

    Due to a scam email I was checking out my phone account online and noticed that I had gone over my limit after only 10 days.  When I checked the detailed usage there was one chunk of 3.7GB   When I checked the dates of the usage, the start of it was during a 6hr drive through areas were there was intermittant service and I had made 1 phone call and then not used the phone for at least 6 hrs, no calls did not check emails - nothing.  How can this happen.

     

    I called my carrier - Telstra, they upgraded my data package (basically charged me for it and then gave me a credit - Dont know how that is goingto work.  I have to phone back and cancel it next month)  So what happens now.  Will it just keep chewing up data.  How do I find out where it is going, what is using it and can I turn it off?

     

    I have read some of the posts here and most seem to be about problems between the phone and WiFi connection, I am not convinced that is the whole problem

1 ... 47 48 49 50 51 ... 71 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (40)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.