14 Replies Latest reply: Feb 17, 2013 7:09 PM by Chris Howe
Chris Howe Level 1 Level 1 (85 points)

Anyone having this problem?  If I reboot, it will load properly.  Apple recommended 4.0 but wouldn't guarantee it.


OS X Mountain Lion (10.8.2), Decklink Extreme HD 3D PCIe card
  • 1. Re: Compressor 3.5 crashing after upgrade to ML
    Sscandiuzzi Level 1 Level 1 (10 points)

    I have both and both Compressor 4.0.6 & Compressor 3.5 are freezing during opening, won't get past white intro window with logo and version #.

     

    Tried a lot of things but as you mentioned above, the only temporary solution is to restart but doesn't work each time nor solves the problem.

     

    Ugh

  • 2. Re: Compressor 3.5 crashing after upgrade to ML
    Meg The Dog Level 6 Level 6 (9,690 points)

    Did you try Digital Rebellion Compressor Repair, part of the Pro Maintenance Tools?

     

    http://www.digitalrebellion.com/compressorrepair/

     

    Did you repair your disk permissions after your upgrade with Disk Utility?

     

    MtD

  • 3. Re: Compressor 3.5 crashing after upgrade to ML
    Sscandiuzzi Level 1 Level 1 (10 points)

    Yes, its a great utility and worked for many issues but doesn't seem to work for this specific problem.

     

    I've also tried the following:

     

    Verify/Repair volumes, Reinstalled Lion, Cloned HDD to new HDD, checked permissions at root (inclosed items as well) and the application folder, Ran Preference Manager to trash preferences also restored from a previous autosave neither worked, I've re-installed Compressor from App Store, PRAM reset, SMC reset, booted in Safe mode, so far nothing works.

  • 4. Re: Compressor 3.5 crashing after upgrade to ML
    Russ H Level 6 Level 6 (14,255 points)

    Are the other Final Cut Studio 3 applications working the way they should?

     

    Russ

  • 5. Re: Compressor 3.5 crashing after upgrade to ML
    Sscandiuzzi Level 1 Level 1 (10 points)

    Weirdly yes- very odd. Both FCP 7 and FCP X work fine.

  • 6. Re: Compressor 3.5 crashing after upgrade to ML
    Chris Howe Level 1 Level 1 (85 points)

    For me, Final Cut 7 and DVD Studio Pro both work.  I don't use Motion.  Again for me it works after a reboot.  Otherwise a total crash.  (3.5)

  • 7. Re: Compressor 3.5 crashing after upgrade to ML
    Russ H Level 6 Level 6 (14,255 points)

    Chris, Folowing up on MtD's suggestion, Pro Maintenance Tools has a crash analyzer. If you don't own it, you can try it for a short period and see what it recommends. One of the things that had come to mind was a possible conflict with your BM card drivers,  but if FCP works, that seems less likely.

     

    FWIW, I have used several versions of Compressor nearly every day for many years on several machines, and while I've had some funky behavior from time to time, I've never had a crash.

     

    So I'm optimistic that Digital R'ebellion's app will point you toward a solution.

     

    Russ

  • 8. Re: Compressor 3.5 crashing after upgrade to ML
    Russ H Level 6 Level 6 (14,255 points)

    Sscandiuzzi,

     

    When you installed the downloadable versions of FCP and Compressor, did you follow Apple's best installation practices?

     

    Russ

  • 9. Re: Compressor 3.5 crashing after upgrade to ML
    Chris Howe Level 1 Level 1 (85 points)

    As far as I know I did.  In my situation, I hold ML accountable.  But that alone doesn't get me anywhere.  I will try the Pro Maintenance tools.  I think my FCS came in at the end of 2010.  Never had a problem with Compressor going back to 2003.  Mountain Lion since early January.  The upgrade had to do with my a problem on my  iphone.  Did I mention Diskwarrior?  Would that help?  I haven't used it yet.

     

    On a different topic, Diskwarrior won't work on my startup drive.  I have a question into Alsoft.

  • 10. Re: Compressor 3.5 crashing after upgrade to ML
    Sscandiuzzi Level 1 Level 1 (10 points)

    Chris, thanks for letting me jump on this thread too. Diskwarrior would help with HDD issues, verifying & repairing permissions, making sure things are where they should be etc... Its been a lifesaver for externals that won't mount or are currupt in some way but I did try to use it for this particular problem and it didn't work. Doesn't mean it won't work for you. When you say it won't work on your startup, have you restarted your computer to boot from the DiskWarrior Disc (Holding down option while restarting your computer)? If you have some version of OS 10.8 on a thumbdrive you can restart and select that drive to start your computer too. This will allow your 'home' folder to be as though it was an external drive, then use diskwarrior.

     

    Russ, Thats really helpful, I'll see how it goes and post back. I've read so many conflicting 'setup guides' but haven't seen one from apple yet so I'll definitely try it out.

     

    Sebastien.

  • 11. Re: Compressor 3.5 crashing after upgrade to ML
    Chris Howe Level 1 Level 1 (85 points)

    Yes, that worked.  Thanks.

  • 12. Re: Compressor 3.5 crashing after upgrade to ML
    Russ H Level 6 Level 6 (14,255 points)

    What worked? (There are many moving parts to this thread.)

     

    Russ

  • 13. Re: Compressor 3.5 crashing after upgrade to ML
    Chris Howe Level 1 Level 1 (85 points)

    Sorry, I was answering Meg, but you suggested it, too.  The compressor repair in Pro Maintenance Tools (15 day trial.)  Seems to have done trick with 3.5 crashing.

     

    Thanks.

  • 14. Re: Compressor 3.5 crashing after upgrade to ML
    Chris Howe Level 1 Level 1 (85 points)

    Yesterday I used the PM tools on Compressor 3.5 (Mountain Lion) and it seemed to be working.  I was quite sure.  Opening.  No crash.  The problem is back today.  I'll just go back to rebooting, then opening the program.

     

    I was saying on another thread earlier that I talked to Apple - FCS components are not guaranteed to run under Mountain Lion.  FCS is "untested".  And I think that's the end of the story. 

     

    It was Compressor I called about and they have nothing to say.  Good idea to go to Compressor 4 they said.  But they weren't positive that would work either.