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Terminal tool

370 Views 13 Replies Latest reply: Feb 12, 2013 8:34 AM by alejandrafromwestcliffe RSS
alejandrafromwestcliffe Calculating status...
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Feb 8, 2013 5:33 PM

Hello.

I was scanning my MacBook with MacKeeper antivirus. It found an infected file which cannot be either moved to quarantine or deleted. The people from MacKeeper did a remote support and unfortunately they said it's a hidden file and in order to unhide it, the Terminal Tool is needed but couldn't find it in my mac. For some reason it was removed      How can I fix this? 

I'll appreciate very much your help and insight. 

iPad (3rd gen) Wi-Fi, iOS 6
  • Niel Level 10 Level 10 (234,645 points)
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    Feb 8, 2013 5:39 PM (in response to alejandrafromwestcliffe)

    Ignore it and uninstall MacKeeper.

     

    (76396)

  • Eustace Mendis Level 7 Level 7 (24,590 points)
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    Feb 8, 2013 5:47 PM (in response to alejandrafromwestcliffe)

    Not just not a good product, it is the cause of problems on the Mac. You should not even have it in the same room as your Mac.

  • Niel Level 10 Level 10 (234,645 points)
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    Feb 8, 2013 5:58 PM (in response to alejandrafromwestcliffe)

    Rescan the drive with ClamXav or Sophos.

     

    (76399)

  • John Galt Level 7 Level 7 (33,080 points)
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    Feb 8, 2013 6:30 PM (in response to alejandrafromwestcliffe)

    MacKeeper found an infected file on a brand new iMac on which I installed absolutely nothing else. I therefore concluded the infected file was MacKeeper, and deleted it.

     

    If you used MacKeeper to erase "excess binaries" it may have damaged your system, which could explain your missing Terminal app. I know of no way to reinstall required system components other than to reinstall OS X.

    MacBooks  iMacs  iPads  AirPorts, OS X Mountain Lion,  28 years Apple!
  • Eustace Mendis Level 7 Level 7 (24,590 points)
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    Feb 8, 2013 6:35 PM (in response to John Galt)

    • I therefore concluded the infected file was MacKeeper, and deleted it.

     

    Perfect!

  • MadMacs0 Level 4 Level 4 (3,320 points)
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    Feb 8, 2013 9:46 PM (in response to alejandrafromwestcliffe)

    alejandrafromwestcliffe wrote:

     

    I was scanning my MacBook with MacKeeper antivirus.

    Why? Were you having a problem that made you think you were infected or because a MacKeeper ad told you to? If the former, start a new topic to deal with the problem as it's almost never caused by malware.

    It found an infected file which cannot be either moved to quarantine or deleted.

    We would need the name of the infection and the file's location to help you with this. Normally that information will be displayed or in a scan log.

    The people from MacKeeper did a remote support

    That is rarely a good idea. You don't know anything about these people and what they might be doing while rummaging around in your computer. If you get to a point where you need hands-on technical support, go to an Apple qualified repair facility.

    unfortunately they said it's a hidden file and in order to unhide it, the Terminal Tool is needed but couldn't find it in my mac. For some reason it was removed

    Another sign of incompetence! Take a look in /Applications/Utilities/ for the Terminal app.

     

    Lastly, I note that your profile doesn't mention that you even own a Mac or what version of OS X you are using with it, so you should update that and we won't need to ask next time.

  • MadMacs0 Level 4 Level 4 (3,320 points)
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    Feb 10, 2013 11:40 AM (in response to alejandrafromwestcliffe)

    alejandrafromwestcliffe wrote:

     

    Nevertheless, I looked for the Terminal app and couldn't find it. 

    Download and install the Mac OS X 10.5.8 Combo Update.

     

    Let us know the results of subsequent anti-virus scans with the name of the infection and exact location and name of the infected file.

     

    If you need assistance with ClamXav visit the Forum.

  • MadMacs0 Level 4 Level 4 (3,320 points)
    Currently Being Moderated
    Feb 10, 2013 2:52 PM (in response to alejandrafromwestcliffe)

    alejandrafromwestcliffe wrote:

     

    I already updated my profile.  The problem is in my macbook.

    Now that I know what OS you are using, I should have added some things to my last response.

     

    There is certainly a good chance that MacKeeper found an actual infection. Make sure you have installed everything recommended by Software Update, especially the Flashback Removal Security Update. In fact, I would even run it again now.

     

    Your version of Java is very unsafe and Apple has shown they are not going to update it, so you must keep it turned off (Java not JavaScript) in all your browsers except during the time you visit a trusted site that you must use and it requires Java.

     

    I highly encourage you to upgrade your OS to at least 10.6.8, but preferably greater if your MacBook can use it.

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