6 Replies Latest reply: Feb 8, 2013 9:10 PM by AnaMusic
Stohrman Level 1 Level 1 (0 points)

My passcaode is not working and now my phone keeps being disabled.  How can I reset it?

  • 1. Re: locked out of phone'
    AnaMusic Level 9 Level 9 (57,005 points)

    Connect to iTunes on the computer you usually Sync with and “ Restore “...

     

    http://support.apple.com/kb/HT1414

     

     

     

    If necessary Place the Device into Recovery mode...

     

    http://support.apple.com/kb/HT1808

  • 2. Re: locked out of phone'
    Kappy Level 10 Level 10 (226,765 points)

    If You Are Locked Out Or Have Forgotten Your Passcode or Just Need to Restore Your Device

     

      1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad

      2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

      3. iOS- Understanding passcodes

     

         If you have forgotten your Restrictions code, then follow the instructions

         below but DO NOT restore any previous backup. If you do then you will

         simply be restoring the old Restrictions code you have forgotten. This

         same warning applies if you need to restore a clean system.

     

    A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)

     

    If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.

     

    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.

    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.

    Follow these steps to restore your device:

         1. Verify that you are using the latest version of iTunes before attempting to update.

         2. Connect your device to your computer.

         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.

         4. Select the Summary tab.

         5. Select the Restore option.

         6. When prompted to back up your settings before restoring, select the

              Back Up option. If you have just backed up the device, it is not necessary

              to create another.

         7. Select the Restore option when iTunes prompts you (as long as you've backed up,

             you should not have to worry about restoring your iOS device).

         8. When the restore process has completed, the device restarts and displays the Apple

             logo while starting up:

               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating

              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of

              iOS, keep your device connected until the "Connect to iTunes" screen goes away or

              you see "iPhone is activated."

     

         9. The final step is to restore your device from a previous backup. If you do not have a

              backup to restore, then restore as New.

     

    If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New.

  • 3. Re: locked out of phone'
    Stohrman Level 1 Level 1 (0 points)

    Will that erase my playlists or ratings or songs?

  • 4. Re: locked out of phone'
    AnaMusic Level 9 Level 9 (57,005 points)

    Stohrman wrote:

     

    Will that erase my playlists or ratings or songs?

     

    All this information should be on the computer you have regularly been Syncing and Backing up to.

     

    After the restore just Sync it back.

  • 5. Re: locked out of phone'
    Stohrman Level 1 Level 1 (0 points)

    My idiot son has not synced in a year.  Any options so that all is not lost?

  • 6. Re: locked out of phone'
    AnaMusic Level 9 Level 9 (57,005 points)

    Stohrman wrote:

     

    My idiot son has not synced in a year.

     

    Hard lesson to learn...

     

    Stohrman wrote:

     

      Any options so that all is not lost?

     

    Once the Device is asking to be Restored with iTunes... it is too late to save anything...

     

    But To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...

     

    http://support.apple.com/kb/HT1414

     

    Restore from Backup

     

    http://support.apple.com/kb/ht1766