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How do I fix a kernal panic on my mid 2012 macbook pro 13?

280 Views 9 Replies Latest reply: Feb 9, 2013 9:23 AM by Kappy RSS
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Feb 8, 2013 8:52 PM

My Macbook Pro mid 2012 OSX version 10.7.5 has been crashing at least 15 times a day for 3 days. I'm working in a 3rd World Country without any Apple stores for support, so I'm really, really stuck. Can anybodykindly give me some advise? I have recently updated to Itunes 11.01 and started using ICloud, I have also bought and downloaded a few Apps and books in the past week.The problem seems to happen when I am not typing - when it is in sleep mode/standby.

 

I started running Norton for Macs yesterday and nothing comes up on the scans.

 

Here is the crash report. Can any of you guys help me fix this, please?

 

 

Interval Since Last Panic Report:  22169 sec

Panics Since Last Report:          9

Anonymous UUID: 52B2D7B9-C8C5-4FBE-B19F-D96FF509A3AF

 

Fri Feb 8 15:36:38 2013

panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81792e1f, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff806a844628, CR3: 0x0000000000100000, CR4: 0x00000000001606e0

RAX: 0xffffff806a60d1f8, RBX: 0xffffff806a60d000, RCX: 0x000000000018adb5, RDX: 0x0000000000000000

RSP: 0xffffff807f30bbc0, RBP: 0xffffff807f30bca0, RSI: 0x000000807e7ac986, RDI: 0xffffff807f30bc39

R8: 0x000000000000001f, R9: 0xffffffffffffff00, R10: 0xffffffffffffffdf, R11: 0xffffff80002dad60

R12: 0xffffff806a842000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff807f30bbc0

RFL: 0x0000000000010286, RIP: 0xffffff7f81792e1f, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0xffffff806a844628, Error code: 0x0000000000000000, Faulting CPU: 0x0

 

Backtrace (CPU 0), Frame : Return Address

0xffffff807f30b870 : 0xffffff8000220792

0xffffff807f30b8f0 : 0xffffff80002c4794

0xffffff807f30baa0 : 0xffffff80002da55d

0xffffff807f30bac0 : 0xffffff7f81792e1f

0xffffff807f30bca0 : 0xffffff7f817afc05

0xffffff807f30bce0 : 0xffffff7f81791257

0xffffff807f30bd10 : 0xffffff7f80d6b832

0xffffff807f30bd50 : 0xffffff7f818194f0

0xffffff807f30bda0 : 0xffffff7f8181b692

0xffffff807f30bde0 : 0xffffff7f8181b7c4

0xffffff807f30be20 : 0xffffff7f80d6f4c5

0xffffff807f30be60 : 0xffffff7f80d6f628

0xffffff807f30be90 : 0xffffff7f80d72fd7

0xffffff807f30bef0 : 0xffffff800063d4d6

0xffffff807f30bf30 : 0xffffff800063c250

0xffffff807f30bf70 : 0xffffff800063c0f4

0xffffff807f30bfb0 : 0xffffff8000820057

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80d60000->0xffffff7f80d98fff

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80938000

com.apple.driver.AppleIntelFramebufferCapri(7.3.2)[5D02E509-F60D-3312-9C3C-AF47 D6622C85]@0xffffff7f8180e000->0xffffff7f8186bfff

dependency: com.apple.iokit.IOACPIFamily(1.4)[19BAB11C-CE5E-3068-AD10-132019C59D6C]@0xfffff f7f808ae000

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80938000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80d60000

com.apple.driver.AppleIntelHD4000Graphics(7.3.2)[AD64F3E5-2838-3046-A9EA-1CB6C9 769436]@0xffffff7f8178e000->0xffffff7f817f4fff

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80938000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80d99000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80d60000

 

BSD process name corresponding to current thread: kernel_task

 

Mac OS version:

11G63b

 

Kernel version:

Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

 

System uptime in nanoseconds: 5981967474414

last loaded kext at 514313380638: com.symantec.kext.SymAPComm  12.4.1f47 (addr 0xffffff7f80853000, size 20480)

last unloaded kext at 179770852024: com.apple.driver.AppleFileSystemDriver        13 (addr 0xffffff7f81aad000, size 12288)

loaded kexts:

  1. com.symantec.kext.SymAPComm    12.4.1f47
  2. com.symantec.kext.fw           5.2f5
  3. com.symantec.kext.ips          3.8f4
  4. com.symantec.kext.pf            5.4.1f48
  5. com.symantec.kext.internetSecurity           1.4.1f4
  6. com.apple.filesystems.smbfs            1.7.2
  7. com.apple.driver.AppleMikeyHIDDriver     122
  8. com.apple.driver.AGPM        100.12.75
  9. com.apple.driver.X86PlatformShim            5.0.0d8
  10. com.apple.driver.AudioAUUC           1.59
  11. com.apple.driver.AppleHDA 2.2.5a5
  12. com.apple.driver.AppleMikeyDriver           2.2.5a5
  13. com.apple.driver.AppleUpstreamUserClient          3.5.9
  14. com.apple.iokit.IOUserEthernet       1.0.0d1
  15. com.apple.iokit.IOBluetoothSerialManager            4.0.8f17
  16. com.apple.Dont_Steal_Mac_OS_X      7.0.0
  17. com.apple.driver.AudioIPCDriver    1.2.3
  18. com.apple.driver.ApplePolicyControl          3.1.33
  19. com.apple.driver.SMCMotionSensor           3.0.2d6
  20. com.apple.driver.AppleSMCPDRC   5.0.0d8
  21. com.apple.driver.AppleSMCLMU     2.0.1d2
  22. com.apple.driver.AppleLPC  1.6.0
  23. com.apple.driver.AppleBacklight     170.2.2
  24. com.apple.driver.AppleMCCSControl          1.0.33
  25. com.apple.driver.AppleIntelHD4000Graphics       7.3.2
  26. com.apple.driver.AppleIntelFramebufferCapri     7.3.2
  27. com.apple.filesystems.autofs            3.0
  28. com.apple.driver.AppleUSBTCButtons        227.6
  29. com.apple.driver.BroadcomUSBBluetoothHCIController  4.0.8f17
  30. com.apple.driver.AppleUSBTCKeyboard    227.6
  31. com.apple.driver.AppleIRController            312
  32. com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
  33. com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0d1
  34. com.apple.BootCache            33
  35. com.apple.iokit.SCSITaskUserClient            3.2.1
  36. com.apple.driver.XsanFilter 404
  37. com.apple.iokit.IOAHCISerialATAPI 2.0.3
  38. com.apple.iokit.IOAHCIBlockStorage           2.1.0
  39. com.apple.driver.AppleFWOHCI      4.9.0
  40. com.apple.driver.AirPort.Brcm4331           561.7.22
  41. com.apple.driver.AppleSDXC           1.2.2
  42. com.apple.driver.AppleUSBHub      5.1.0
  43. com.apple.iokit.AppleBCM5701Ethernet   3.2.4b8
  44. com.apple.driver.AppleEFINVRAM  1.6.1
  45. com.apple.driver.AppleSmartBatteryManager      161.0.0
  46. com.apple.driver.AppleAHCIPort     2.3.1
  47. com.apple.driver.AppleUSBEHCI     5.1.0
  48. com.apple.driver.AppleUSBXHCI     1.1.0
  49. com.apple.driver.AppleACPIButtons           1.5
  50. com.apple.driver.AppleRTC  1.5
  51. com.apple.driver.AppleHPET           1.7
  52. com.apple.driver.AppleSMBIOS       1.9
  53. com.apple.driver.AppleACPIEC        1.5
  54. com.apple.driver.AppleAPIC            1.6
  55. com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
  56. com.apple.nke.applicationfirewall   3.2.30
  57. com.apple.security.quarantine        1.4
  58. com.apple.security.TMSafetyNet     8
  59. com.apple.driver.AppleIntelCPUPowerManagement        195.0.0
  60. com.apple.driver.DspFuncLib          2.2.5a5
  61. com.apple.iokit.IOSurface     80.0.2
  62. com.apple.iokit.IOSerialFamily         10.0.5
  63. com.apple.iokit.IOAudioFamily         1.8.6fc18
  64. com.apple.kext.OSvKernDSPLib      1.3
  65. com.apple.iokit.IOFireWireIP           2.2.5
  66. com.apple.driver.AppleHDAController        2.2.5a5
  67. com.apple.iokit.IOHDAFamily           2.2.5a5
  68. com.apple.driver.AppleSMBusPCI   1.0.10d0
  69. com.apple.driver.AppleGraphicsControl     3.1.33
  70. com.apple.driver.X86PlatformPlugin          5.1.1d6
  71. com.apple.driver.AppleSMC 3.1.3d10
  72. com.apple.driver.IOPlatformPluginFamily 5.1.1d6
  73. com.apple.driver.AppleBacklightExpert     1.0.4
  74. com.apple.driver.AppleSMBusController    1.0.10d0
  75. com.apple.iokit.IONDRVSupport      2.3.4
  76. com.apple.iokit.IOGraphicsFamily    2.3.4
  77. com.apple.kext.triggers         1.0
  78. com.apple.driver.AppleUSBBluetoothHCIController         4.0.8f17
  79. com.apple.iokit.IOBluetoothFamily  4.0.8f17
  80. com.apple.driver.AppleUSBMultitouch       230.5
  81. com.apple.driver.AppleThunderboltDPInAdapter            1.8.5
  82. com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.5
  83. com.apple.driver.AppleThunderboltPCIDownAdapter     1.2.5
  84. com.apple.iokit.IOUSBHIDDriver     5.0.0
  85. com.apple.driver.AppleUSBMergeNub       5.1.0
  86. com.apple.driver.AppleUSBComposite        5.0.0
  87. com.apple.iokit.IOSCSIMultimediaCommandsDevice        3.2.1
  88. com.apple.iokit.IOBDStorageFamily 1.7
  89. com.apple.iokit.IODVDStorageFamily          1.7.1
  90. com.apple.iokit.IOCDStorageFamily 1.7.1
  91. com.apple.driver.AppleThunderboltNHI    1.6.0
  92. com.apple.iokit.IOThunderboltFamily         2.0.3
  93. com.apple.iokit.IOSCSIArchitectureModelFamily   3.2.1
  94. com.apple.iokit.IOFireWireFamily    4.4.8
  95. com.apple.iokit.IO80211Family       420.3
  96. com.apple.iokit.IOEthernetAVBController  1.0.1b1
  97. com.apple.iokit.IONetworkingFamily           2.1
  98. com.apple.iokit.IOUSBUserClient     5.0.0
  99. com.apple.iokit.IOAHCIFamily          2.0.8
  100. com.apple.iokit.IOUSBFamily            5.1.0
  101. com.apple.driver.AppleEFIRuntime            1.6.1
  102. com.apple.iokit.IOHIDFamily            1.7.1
  103. com.apple.iokit.IOSMBusFamily       1.1
  104. com.apple.security.sandbox 177.8
  105. com.apple.kext.AppleMatch 1.0.0d1
  106. com.apple.driver.DiskImages           331.7
  107. com.apple.iokit.IOStorageFamily      1.7.2
  108. com.apple.driver.AppleKeyStore     28.18
  109. com.apple.driver.AppleACPIPlatform         1.5
  110. com.apple.iokit.IOPCIFamily 2.7
  111. com.apple.iokit.IOACPIFamily          1.4

Model: MacBookPro9,2, BootROM MBP91.00D3.B06, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f38

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.22)

Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB

Serial ATA Device: HL-DT-ST DVDRW  GS31N

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 6

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0x1d183000 / 5

USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 8

USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc52b, 0x14100000 / 1

MacBook Pro, Mac OS X (10.7.5)
  • Kappy Level 10 Level 10 (221,010 points)

    Completely uninstall the Symantek software then restart the computer.

  • Allan Eckert Level 8 Level 8 (39,370 points)

    I would start by removing everything from Symantec and seeing if that helps.

     

    Allan

  • Allan Eckert Level 8 Level 8 (39,370 points)

    Please let us know the results.

     

    Allan

  • Kappy Level 10 Level 10 (221,010 points)

    Well, installing Norton software is more likely to cause problems than to fix them. If you already had the problem with kernel panics, then I would take the computer in for service because the only other outstanding things in the panic log pointed to hardware issues - specifically, graphics.

  • Kappy Level 10 Level 10 (221,010 points)

    You can try reinstalling OS X. Turn Norton off or uninstall it first, then:

     

    Reinstalling Lion/Mountain Lion Without Erasing the Drive

     

    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.

     

    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

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