TS1453: Apple TV (1st generation): Troubleshooting Apple TV not recognized in iTunes
Learn about Apple TV (1st generation): Troubleshooting Apple TV not recognized in iTunes
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Helpful answers
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Feb 7, 2013 4:27 AM in response to Tracy76by Tracy76,I should also add that the itunes library on my Dell connects to both ATV with no problem!
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Feb 7, 2013 4:47 AM in response to Tracy76by Winston Churchill,I assume you have tried setting it up again after the restore.
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Feb 7, 2013 5:16 AM in response to Winston Churchillby Tracy76,yes i did. I diconnected everything from the internet connections to the computers and also the power sources. I gave it about 10 minutes and still nothing. It very frustrating!!!
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Feb 7, 2013 5:40 AM in response to Tracy76by Winston Churchill,Sorry to confront you with such basic questions, but sometimes it can simply be the obvious that has been missed.
Where exactly are you looking for the pass code in iTunes, have you enabled the sidebar in order to see the devices list.
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Feb 7, 2013 4:11 PM in response to Tracy76by Tracy76,After updating my iTunes it would show up when I went to my library across the top (if that makes sense). It was there up until two days ago and now it disappeared. I find the pass code in my Apple TV after I choose the "add computer" option. I disconnected it since it wasn't showing up as a last resort thinking that might kick start it into showing up. It didn't ;). Thank you for your help!!
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Feb 7, 2013 4:18 PM in response to Tracy76by Winston Churchill,You should be trying to connect to an iTunes library rather than adding a computer.
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Feb 7, 2013 9:21 PM in response to Tracy76by Tracy76,That is what I'm attempting to do. The ATV is connected with my iTunes account/library (as is the MacBook) but it is the add shared computer/library that is giving me problems. My MacBook wont even recognize it as a device to allow me to type in the five digit code that the ATV gives you. I have no idea why it is suddenly doing this. Thank you again for helping me!
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Feb 8, 2013 3:35 AM in response to Tracy76by Winston Churchill,I can't be sure this has anything to do with your problem, but it's not "Add shared iTunes Library' that you need to be choosing, it's 'connect to iTunes library', the one at the top of the list.
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Feb 8, 2013 3:48 AM in response to Tracy76by Tracy76,I'm attempting the "connect to iTunes library" right now and it still isn't working . My husband's macbook is connecting with no issue and I have gone through his security settings , itunes settings, sharing, etc to see if there is anything different and it all looks the same.
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Feb 8, 2013 4:48 AM in response to Tracy76by Winston Churchill,OK, it's helpful to know that the problem can be narrowed down to your computer. In iTunes preferences > Apple TV, check if the Apple TV is listed there and if so remove it.
Do you have any security software installed or any other file sharing software. Have you also tried restarting the router.
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Feb 8, 2013 4:58 AM in response to Tracy76by Tracy76,Guess what just randomly started working again after three days. I didn't do anything to it other than continuing to click the "connect to itunes library" button and it just popped up suddenly. Thank you for all of your help!!!
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Feb 8, 2013 10:24 PM in response to Winston Churchillby Tracy76,I removed the Apple TV from my iTunes preferences and now it doesn't even show a tab for it anymore. Any ideas? I just restarted the router and I haven't added anything different to my computer lately (other than the software updates for my MacBook. Thank you again!
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Feb 9, 2013 5:39 AM in response to Tracy76by Winston Churchill,Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.