Currently Being ModeratedFeb 1, 2013 10:43 PM (in response to norm Livingstone)
JUst happened to me as well. Rented Gone Baby Gone. Its in my itunes Media-Movies folder but can not open it with iTunes or Quicktime.
I've been charged as well.
Rented it via my laptop, was going to watch it on Apple TV. It is not in my Rentals on iTunes on the Laptop or Apple TV. Need a solution now. Ruining my nights plan. Macbook Pro Retina 10.7.5
Currently Being ModeratedFeb 9, 2013 3:01 AM (in response to norm Livingstone)
Same issue for me. Downloaded Dredd and have been charged for it. It does not show up in the rentals section of iTunes. No age restriction filters are set. I can see the .mp4 in my iTunes library via finder but can not play it.
Currently Being ModeratedFeb 10, 2013 3:07 AM (in response to Brad Currin)
I tried downloading initially I rented the SD version which I had issues with. I then Rented the HD version of the video & it worked.
I then emailed email@example.com, and explained the issue & asked for a refund. I got a response in less than 24 hours in which they gave me a no nonsense apology & full refund. Just be nice in the email with please & thank yous.
Best of luck
Currently Being ModeratedFeb 22, 2013 9:05 PM (in response to norm Livingstone)
Any updates on this? I'm having the same issue. Just reinstalled OS X on my MacBook Pro, copied back my iTunes Media folder. All is good, except the Move Rentals button is missing from the sidebar. The movie I rented a few weeks ago is in the iTunes Media folder, too. (It shows up under phone/movies when my iPhone is connected...so it sees it for transfers.)
Just rented another movie to see if it would force the buttton to appear, but no go! The new movie is in the iTunes/Movies folder as well.