Updated iTunes on my laptop (lenovo T60 running XP) to 220.127.116.11. Plugged in phone to update from 6.0.2 to 6.1. Fails Here are my steps at finding the issue and fixing it.
open up network connection
open computer mangement/ device manager to verify Apple Mobile Device USB Driver loads
plug in iphone
Apple Mobile Device USB driver loads fine
Start up iTunes
it asks to restore phone
After Extracting Software when it says it is "Preparing iPhone for Restore", i hear 2 beeps as the phones connection to the computer is lost
then 1 of 2 things happen, either
1) 2 beeps as a device is found "Apple Mobile Device (recovery Mode)"
then "Apple Recovery (Boot) USB Driver" appears
Then the window tells me that a problem was found with a new device and the Apple Mobile Device USB Driver shows up with a yellow exclamation mark in the device manager
or 2) i hear 3 beeps and the Apple Mobile Device USB Driver in the Device Manager shows up with a yellow exclamation mark and no mention of a device found
Either way, the restore fails with the unknown error 1604
Next step is to uninstall all apple programs and reinstall iTunes 18.104.22.168
Apple Application Support
Apple Mobile Device Support
Apple Software Update Support
Looked in \Program Files and deleted the related folders as well as deleting the Apple Folder in \Common Files
Ran iTunes Setup for iTunes 22.214.171.124
after install, iTunes loads up.
connect to the internet
open device manager
plug in phone
iTunes loads and sees that I have connected a device in recovery mode, wants me to restore it, I say ok
iTunes extracts software, verifies update with Apple, as it is Preparing phone for resore, the phone appears to reboot and
the AMD USB Driver can not re-establish the connection. It is now showing with the yellow exclamation mark in the device manager.
Time for bed. Hoping one of you can help me figure this out. I am on the road for a few more days and cant really swing by an Apple store. Dont think they have 18 wheeler parking.