4 Replies Latest reply: Feb 9, 2013 5:31 AM by synthantithesis
Sarah AM Level 1 Level 1 (0 points)

I dropped my iphone 4 and the screen cracked a month ago so i replaced the screen at a store. 5 days ago i dropped it again, the touch screen stopped working it was completely black! I want to back up my phone! but it wont let me everytime i try to back it up it says "iTunes could not back up the iPhone “Sarah's iPhone” because it is locked with a passcode. You must enter your passcode on the iPhone before it can be backed up." I can't enter the password because the  touch screen is not working anymore. But the phone is still working it rings when someone calls me and it vibrated when i plug it to the charger

iPhone 4