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"Other" data (iPhone) - How do I remove this junk?

1196820 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • makncoop Level 1 Level 1 (0 points)

    Just finished the restore and have 6.26GB of "other"  That's almost HALF my storage!

  • mrMichail Level 1 Level 1 (10 points)

    Hey guys!

    J**lbreak is out. Any ideas on how get rid of all that videos with iFile help?

    Thinking about, at least, decreasing "other" data, and restore the phone back to normal.

  • mrMichail Level 1 Level 1 (10 points)
    Currently Being Moderated
    Feb 12, 2013 5:57 AM (in response to makncoop)


    <Edited By Host>

  • Lawrence Finch Level 7 Level 7 (24,605 points)

    makncoop wrote:


    I'm sure I'll get read the riot act for asking about this, as I'm sure it's been answered many times.  Thing is, I don't have 3 hours to read through all the posts, arguments and snide remarks


    And I don't have time to repeat what I've posted several times already, and what many others have posted already. The only advice I will give is to ignore the advice to delete your music to reduce Other, because it really will delete your music.

  • makncoop Level 1 Level 1 (0 points)



    I actually backed my contacts up with PhoneCopy and reset the phone to factory. Started it up again as a new phone and transferred all my apps over.  Got my contacts back with PhoneCopy and called it a night.  I now only have 656 MB of "other" in there.  Nothing lost, space gained. I'm a happy girl


    I'm sure it will happen again in time, but now I know what to do

    MacBook Pro, Mac OS X (10.7.3)
  • ShOzzz Level 1 Level 1 (0 points)

    That's pretty much the only real way I've discovered that works.


    I backed up all my contacts with iTunes and save all my photos and videos and notes.

    I then did a factory clean and reinstalled everything taking 8 gigs of other down to under a gig.


    Then I got the iPhone 5. I have now had it a couple months.

    This time I have kept music off mostly and I keep my text cleared out.


    Already I have watched my other climb to 7 gigs

    I don't even have 2 gigs of apps or even 1 gig of music.


    Apple really needs to address this issue.

    It seems other appears as I delete pictures, videos , and apps.


    In iTunes we should have an other tAb with a list of objects we can delete.


    So now my new phone is almost as cluttered with other as my old iPhone 4 was but in a couples this instead of a couple years and this time I purposely have made sure not to add lots of stuff.

  • BRAAP Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 9, 2013 10:46 AM (in response to BRAAP)

    7 days later since "restore as new" , (NOT from back up, manually re-entered everything, NO facebook, NO twitter), with iOs 6.1, couple updates;

    iPhone 5, 64gb upgraded from iOs 6.01 and 4.8GB of OTHER to iOs 6.1, restored as NEW .9GB of "other".


    1) After restore to new, "other" started out at .9GB, (930MB), next sync was 1.1GB, today 7 days later 3rd sync, 1.30GB of "other", pert neer 400MB of OTHER growth in 7 days over 3 syncs, not holding my breath regarding iOs 6.1 fixing OTHER growth. :-/

    2) New issue arose regarding LTE. With LTE enabled battery consumption was insane, (LTE would drop entirely, bounce back and forth between 3g, LTE over a few seconds, jsut overall very buggy), even when the phone was on 3G, so long as LTE is enabled battery drain is unacceptable, disabled LTE, battery life is now better than it ever has been.


    Again, not holding my breath regarding iOs 6.1 resolving other growth, especailly after restoring to NEW. We'll see over the next few weeks I guess.


    Message was edited by: BRAAP, Typos

  • Stephen Spark Level 4 Level 4 (2,380 points)
    Currently Being Moderated
    Feb 9, 2013 3:01 PM (in response to BRAAP)

    If you have much media on the iPhone 1-2Gbs is probably normal. I suspect much of the Other is taken up by the album art cache which probably includes photo thumbnails.


    My 32Gb iPhone 4 loaded with music and photos maintains around 1.2Gbs which I consider normal. My 64Gb iPad which includes all music, photos, some movies and TV Shows normally hovers around 3Gb of Other, which as well I consider normal. I have seen excess Other which has been fixed by both a Restore to a backup as well as once where I had to setup as new. Once the media is transferred back to my devices the Other ends up averaging around the numbers stated above. Deleting the media will lower it, and syncing it back will cause it to increase which is why I consider these numbers as normal.


    For the sake of others, I will re-iterate, the best fix so far is to Restore your device. I Restore to a backup doesn't do it you will have to Restore as new. Don't forget to back up your data first.

  • Barisaxy Level 1 Level 1 (0 points)

    I'm having this issue on my iPad. I deleted a ton of apps I don't use and my "other" increased accordingly. I'm not iPad technical savvy by any stretch of the imagination, how do I get rid of this other in the easiest way possible? Very frustrating to try and free p memory and not get the desired results.

  • Stephen Spark Level 4 Level 4 (2,380 points)
    Currently Being Moderated
    Feb 10, 2013 6:24 AM (in response to Barisaxy)

    Just posted the easiest most reliable fix to clean out Other just above your post, not to mention a few other times. ;)

  • SCFERRIS Level 1 Level 1 (0 points)

    I just followed these steps from the post thread and it worked perfectly:


    It is crucial that you follow all these steps in precise order:


    1) Settings -> General -> Usage -> Music

    2) Swipe left to right over All Music

    3) Select "Delete"

    4) Switch off the iPhone (or iPad 2: it works here as well; I have done it sucessfully)

    5) Switch on the iPhone (or iPad 2)


    My guess is that you may have forgotten steps 4 & 5 and this is why you deleted the music. If you do it precisely how I specified you shall get rid of many Gb of "Other".


    Thanks for posting this!

  • Angiebabie2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 10, 2013 7:21 AM (in response to SCFERRIS)

    I did this on my iPhone 5! And it deleted all my music and left the other. I did a restore to my back up and it was right back to over 6gb of other. I could understand 1-3gb but 6? That's ridiculous

  • Edg-R Calculating status...
    Currently Being Moderated
    Feb 10, 2013 7:53 AM (in response to SCFERRIS)

    *shoots himself in the face*

  • BRAAP Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 10, 2013 7:59 AM (in response to SCFERRIS)

    As mentioned countless times in this thread already, the music delete option is NOT the fix for the majority, it "seems" to have worked for a very few, though I'd be willing to bet their "other" is actually fixed or will be right back up there in short order. As Stephen Spark said, the only "REAL" method is to restore as new, at that Apple has said that iOs6.1 is supposed address this as well, not remove "other" but hopefully keep it from growing out of control along a "restore as a new phone".


    Again, for those not reading the thread, the music delete option is slim chance of actually working, it has been tried and tried again by many to no success, restore to new is the only real way to remove gross consumption of "other", dont forget to back up data first, and don't restore from old backup as that will just bring back all the consumed "other".


    Hope that helps.

  • pdroth Level 5 Level 5 (4,850 points)
    Currently Being Moderated
    Feb 11, 2013 7:22 AM (in response to BRAAP)

    The problem with "Other" is orphaned MMS attachments still on the device.

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