Currently Being ModeratedFeb 8, 2013 8:18 PM (in response to joel6653)
Make sure you really have Numbers '09 by selecting the menu item "Numbers > About Numbers"
Currently Being ModeratedFeb 8, 2013 8:33 PM (in response to Wayne Contello)
Sorry if this sounds blunt, don't mean to offend, but: well, duh!
That's definitely not the issue.
I once had Numbers '08, but upgraded it to Numbers '09 recently. First time, installed '09 "on top of" '08. Second attempt (to get rid of this Help problem), deleted Numbers completely, and then re-downloaded '09 from the Mac App Store. Still same behavior.
I even get a page in Help that tells me "what's new in Numbers '08".
Currently Being ModeratedFeb 8, 2013 10:02 PM (in response to joel6653)
I went to Numbers Help today for the first time in many months(?) to check whether your issue was universal. (Answer: No. Mine showed "What's new in Numbers '09". (I do have Numbers '08 installed as well, and haven't checked recently where it's Help menu leads.
Suggestion: Sidestep the issue. Forget about "Numbers Help."
Instead, use the Numbers '09 User guide and the iWork Formulas and Functions User Guide.
Search on the guides is a full text search, so you can be a bit less precise in search terms, and still get useful results.
Back on the original topic, when you "deleted Numbers completely," which files, other than Numbers.app, did you delete?
Currently Being ModeratedFeb 9, 2013 3:39 AM (in response to Barry)
I had already downloaded the Numbers '09 User Guide, but I'll have to go looking for that other one.
Anyway, I used AppZapper to delete the Numbers ('08) application. AppZapper detected and deleted a number of plist files and other things (whose details I don't remember, but it seems like there were about 9 or 11 items on the list).
If I could figure out where the Help files are located, I'd delete them, too, and reinstall the whole thing again. It would be nice to have the correct help integrated with the application's Help menu, but your other suggestion is a good backup plan.
BTW, I've upgraded lots of applications over the years, but this is the first time I recall seeing this behavior.
Currently Being ModeratedFeb 9, 2013 6:16 AM (in response to joel6653)
My question was only to confirm the problem not insult you. You must remember from our perspective (as fellow users who volunteer to answer questions) we know not the experience level of the user. So establishing the stated problem is actually the problem is just part of the procedure. I am glad to see you solved your problem AND that you posted how you solved it so when others encounter this problem they can use your experience.
Currently Being ModeratedFeb 9, 2013 7:25 AM (in response to joel6653)
Currently Being ModeratedFeb 9, 2013 8:42 AM (in response to Jeff Shenk)
My mistake, it does say "What's Cool ...".
Currently Being ModeratedFeb 9, 2013 8:44 AM (in response to Wayne Contello)
Oh, I wasn't insulted. I just didn't want you to be, either.
BTW, calliing my problem solved is still a bit of a stretch at this point. I have a workaround, in the form of Barry's suggestion to use the various PDF manuals, instead of Help. But I'd still prefer the Help to be correct, and that's not happening (yet).
Currently Being ModeratedFeb 9, 2013 9:51 AM (in response to joel6653)
Since the User Guides are more complete, more readable and better suited for searching, it's not so much a workaround, as the preferred method.
Since the line "What's cool …" or "What"s new …" is hardcoded into a document buried deep inside the application package itself:
and you deleted Numbers '08, I have a couple additional questions. This is not intended to be insulting, either, I'm just trying to imagine how a file from Numbers '08 ended up inside the version of Numbers '09 that you installed.
You have said that you installed Numbers '09, but didn't mention where you got it; at the present time I would expect the App Store, but it might be worth mentioning specifically.
When Numbers is running and that '08 help file comes up, does About Numbers from the Numbers menu list a 2.x version?
Currently Being ModeratedFeb 9, 2013 10:38 AM (in response to Jeff Shenk)
Actually I did say (in my second post) that I (re-)downloaded Numbers '09 from the Mac App Store. I originally bought '08 on removable media (years ago), but this upgrade came from the MAS. I have not yet attempted to buy/download Numbers from the App Store (for iOS) ... that's another project for another time.
Numbers '09, when running, shows version 2.3 (554), whether the Help file is visible or not.
Currently Being ModeratedFeb 10, 2013 5:26 AM (in response to joel6653)
Sorry, you did indeed say, and I missed it when i looked back. Obviously the version on the iTunes App Store is irrelevant; the iOS version has neither a year number or built-in help files.
Everything you have been saying is pointing toward the App Store download containing the wrong Help files (or at least that NumbersHelp.html file). If that is the case, I'm surprised there hasn't been more discussion on these forums, but I suppose it is possible since most of the posters here got their version before the App Store came out and most neither use nor recommend the Help. If you wanted to check, you could look inside the application package and see if that file is, in fact, the '08 one.
If the '09 package does contain the right Help files, the Help Viewer must somehow be opening a copy of the files that were in the '08 application, which you deleted. I don't know how that could happen (I have both Numbers 2.1 and Numbers 1.03 on my computer, and each one opens its own Help files). The first place I would look would be in the com.apple.helpviewer cache file in my user Library, but the one on my system doesn't have any reference to "Numbers '08" or "Numbers '09" even though I have recently accessed the help for both of them.
Currently Being ModeratedFeb 10, 2013 7:50 AM (in response to Jeff Shenk)
I found a NumbersHelp.html file in /Applications/Numbers.app/Contents/Resources/numbers.help/Contents/Resources/En glish.lproj, which is not exactly the same location as in your prior post. The file I found does contain help for Numbers '09. The folder that I first looked in (the one from your post) didn't have any files or folders that looked familiar.
Oddly enough, when I open this file in Safari, while it shows "Numbers '09 Help" in the header and the body of the initial page, when I click on the link for "What's new in Numbers '09", it open the Help subsystem, with a "Numbers '08" header and an error message ("The selected topic is currently unavailable.").
I don't know of any way to do a search for a similarly-named file within all packages, other than manually.
I think I'll next try getting rid of Numbers again, using AppZapper, but also making sure that no traces are left, and then re-installing. It's not because this Help issue is an especially difficult problem, but I can't help wondering if it's only the most obvious (so far) of other, deeper issues in my installation.
Update: I see now that I have two version of Numbers on my system. The one I deleted the first time around was Numbers '09. I did not realize at the time that Numbers '08 was still around, in another location. This time, I will get rid of both before reinstalling.
Update: First Zapped Numbers '08. It said it deleted it, but it didn't, so I manually moved the Numbers.app ('08) to trash. Before attempting to Zap '09, I tried running it, then going into Help. And, voilà, there it is. Problem solved. I no longer have Numbers '08 (except in the trash), but I'm not concerned.