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Why does Numbers '09 have help labeled Numbers '08?

411 Views 12 Replies Latest reply: Feb 10, 2013 7:50 AM by joel6653 RSS
joel6653 Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 8, 2013 7:39 PM

When I click on the Help menu in Numbers '09 and choose Numbers Help, it opens a help-system window labelled Numbers '08.  Why?

Numbers '09
  • Wayne Contello Level 6 Level 6 (12,670 points)

    Make sure you really have Numbers '09 by selecting the menu item "Numbers  > About Numbers"

  • Barry Level 7 Level 7 (29,095 points)
    Currently Being Moderated
    Feb 8, 2013 10:02 PM (in response to joel6653)

    I went to Numbers Help today for the first time in many months(?) to check whether your issue was universal. (Answer: No. Mine showed "What's new in Numbers '09". (I do have Numbers '08 installed as well, and haven't checked recently where it's Help menu leads.

     

    Suggestion: Sidestep the issue. Forget about "Numbers Help."

     

    Instead, use the Numbers '09 User guide and the iWork Formulas and Functions User Guide.

     

    Search on the guides is a full text search, so you can be a bit less precise in search terms, and still get useful results.

     

     

    Back on the original topic, when you "deleted Numbers completely," which files, other than Numbers.app, did you delete?

     

    Regards,

    Barry

  • Wayne Contello Level 6 Level 6 (12,670 points)

    Joel,

     

    My question was only to confirm the problem not insult you.  You must remember from our perspective (as fellow users who volunteer to answer questions) we know not the experience level of the user.  So establishing the stated problem is actually the problem is just part of the procedure.  I am glad to see you solved your problem AND that you posted how you solved it so when others encounter this problem  they can use your experience.

     

    Best regards,

    Wayne

  • Jeff Shenk Level 4 Level 4 (2,000 points)

     

    I even get a page in Help that tells me "what's new in Numbers '08".

    What's strange about that, is that Numbers '08 Help doesn't tell you "what's new in Numbers '08" because Numbers '08 was new itself. It tells you "What's cool in Numbers '08."

     

    Screen shot 2013-02-09 at 10.17.41 AM.png

  • Jeff Shenk Level 4 Level 4 (2,000 points)

    Since the User Guides are more complete, more readable and better suited for searching, it's not so much a workaround, as the preferred method.

     

    Since the line "What's cool …" or "What"s new …" is hardcoded into a document buried deep inside the application package itself:

    Screen shot 2013-02-09 at 12.31.33 PM.png

    and you deleted Numbers '08, I have a couple additional questions. This is not intended to be insulting, either, I'm just trying to imagine how a file from Numbers '08 ended up inside the version of Numbers '09 that you installed.

     

    You have said that you installed Numbers '09, but didn't mention where you got it; at the present time I would expect the App Store, but it might be worth mentioning specifically.

     

    When Numbers is running and that '08 help file comes up, does About Numbers from the Numbers menu list a 2.x version?

  • Jeff Shenk Level 4 Level 4 (2,000 points)
    Currently Being Moderated
    Feb 10, 2013 5:26 AM (in response to joel6653)

    Sorry, you did indeed say, and I missed it when i looked back. Obviously the version on the iTunes App Store is irrelevant; the iOS version has neither a year number or built-in help files.

     

    Everything you have been saying is pointing toward the App Store download containing the wrong Help files (or at least that NumbersHelp.html file). If that is the case, I'm surprised there hasn't been more discussion on these forums, but I suppose it is possible since most of the posters here got their version before the App Store came out and most neither use nor recommend the Help. If you wanted to check, you could look inside the application package and see if that file is, in fact, the '08 one.

     

    If the '09 package does contain the right Help files, the Help Viewer must somehow be opening a copy of the files that were in the '08 application, which you deleted. I don't know how that could happen (I have both Numbers 2.1 and Numbers 1.03 on my computer, and each one opens its own Help files). The first place I would look would be in the com.apple.helpviewer cache file in my user Library, but the one on my system doesn't have any reference to "Numbers '08" or "Numbers '09" even though I have recently accessed the help for both of them.

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