1 2 Previous Next 17 Replies Latest reply: Jun 5, 2013 7:01 AM by emin992 Branched to a new discussion.
Dutch80210 Level 1 Level 1 (0 points)

I have used VIBER on my previous i4 and than on my i4s with success.

I have had my i5 now for 2-3 months and succesfully loaded and used VIBER again.

Today I have been trying to use VIBER and the App is crashing. I noticed problems of other kinds since I downloaded the latest iPhone iO6 Software 6.1

The program will open and let me see everything. Than the App crashes and I have to restart the VIBER App with getting the same results.

I deleted and re-installed the APP with the result that while setting up the App the program crashes.

Please help?


iPhone 5, iOS 6.1
  • 1. Re: VIBER Crashing on iPhone 5
    Meg St._Clair Level 8 Level 8 (38,395 points)
  • 2. Re: VIBER Crashing on iPhone 5
    Dutch80210 Level 1 Level 1 (0 points)

    Thank you for the link but there is no help with the program CRASHING on an iPhone5

  • 3. Re: VIBER Crashing on iPhone 5
    deggie Level 8 Level 8 (46,495 points)

    There is someone from Viber that posts here on occassion, he might see your thread and be able to assist you.

  • 4. Re: VIBER Crashing on iPhone 5
    theViberTeam Level 1 Level 1 (105 points)

    Hi there!

    This is a member of the Viber R&D Team.

     

    Thanks for reporting! We'd like to hear more about this issue, please contact us via: http://bit.ly/ukGVJ0 for further assistance.

     

    Please feel free to let us know your thoughts, questions and comments, we'd be happy to assist.

    Thanks,

    Viber

  • 5. Re: VIBER Crashing on iPhone 5
    Dutch80210 Level 1 Level 1 (0 points)

    I followed the exact steps you outline here, which I already had done before but you never know, and it did not resolve the problem.

     

    The iPhone 5 VIBER App still "crashes" after 10 seconds.

     

    I ran into someone else I know with an iPhone 5 through Verison Wireless and he told me that his VIBER App started "crashing" today.

    He showed me his phone and his phone does the same as mine.

    VIBER "Crashes" after 10 Seconds!!!

     

    Neither one of us can use the VIBER App as of yesterday.

     

    What to do?

  • 6. Re: VIBER Crashing on iPhone 5
    deggie Level 8 Level 8 (46,495 points)

    Did you submit this info through the data link he provided?

  • 7. Re: VIBER Crashing on iPhone 5
    Dutch80210 Level 1 Level 1 (0 points)

    Ofcourse.

     

    The program tuns off by itself as if you truned th eprogram off.

    You would think it to be only my phone but now I saw the same thing happening yesterday on another iPhone5 as well.

  • 8. Re: VIBER Crashing on iPhone 5
    theViberTeam Level 1 Level 1 (105 points)

    @Dutch80210 -

     

    Thank you for the details of the problem.

     

    As we suggested, if you submitted the ticket in the link we provided above, our Support Team will thoroughly look into your problem, and contact you for more information if needed.

     

    We apologize for the temporary inconvenience, and we recommend that you stay tuned or news and updates of the app (hopefully newer versions will resolve the problem for you).

  • 9. Re: VIBER Crashing on iPhone 5
    Dutch80210 Level 1 Level 1 (0 points)

    My VIBER is working again today. I simply turned the App on and immediatly my contact list downloaded itself and the APP is stable and not turning off.

    Thank you VIBER team.

    Can you please explain what you did or had to do? For future reference.

     

    Due to my many contacts around the world it seems that I cannot live without the VIBER program. I found that out when the App was not working for 5 days.

  • 10. Re: VIBER Crashing on iPhone 5
    theViberTeam Level 1 Level 1 (105 points)

    @Dutch80210 -

     

    We're glad to hear all is working now!

    It could have been a temporary glitch in our server, but more likely - it could have been some other app/service running on your phone that was colliding with our service.

     

    Enjoy Viber, and if you encounter problems again, please do let us know

  • 11. Re: VIBER Crashing on iPhone 5
    a320j Level 1 Level 1 (0 points)

    My Viber has been working fine ever since I installed it since iphone 4 and now iphone 5. However, 2 days ago, it started to crash. At first I can still see a notification when somebody sends a message. Until it became so useless because it crashes immediately after opening. I deleted the app and reinstalled it, but got the same result.

    I contacted the Viber team on the link above but didn't get any reply.

    I deleted the app again both from my iphone and from iTunes and downloaded it again and reinstalled again but no luck.

  • 12. Re: VIBER Crashing on iPhone 5
    kojic Level 1 Level 1 (0 points)

    if you installed iBlacklist - delete it, because iBlacklist colliding with Viber.

    I just found that out...

  • 13. Re: VIBER Crashing on iPhone 5
    Meg St._Clair Level 8 Level 8 (38,395 points)

    If you installed iBlacklist, delete it, whether or not you use Viber. It doesn't work.

  • 14. Re: VIBER Crashing on iPhone 5
    a320j Level 1 Level 1 (0 points)

    I don't have iBlacklist.

    However, I found the solution to my problem.

    I uninstalled the last apps/tweaks I installed last one by one until I isolated the culprit. 3G Unrestrictor. I included Viber in the Unrestricted apps, which collides with its actual operation. I just deleted it from 3G Unr. and voila! Viber's up and running again!

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