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Secret question in my account

158 Views 1 Reply Latest reply: Feb 9, 2013 12:40 PM by KarenSelena RSS
Agent037 Calculating status...
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Feb 9, 2013 12:39 PM

Why my iPad account is ask me for secret questions that I never submit

iPad (3rd gen) Wi-Fi, iOS 5.1
  • KarenSelena Level 4 Level 4 (1,905 points)
    Currently Being Moderated
    Feb 9, 2013 12:40 PM (in response to Agent037)

    On your computer or safari on your iOS device navigate to:

              For Canada -

              For United States -


    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 


    Also see this article -


    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753.  Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.


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