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1593 Views 22 Replies Latest reply: Feb 15, 2013 3:45 PM by gregen9 RSS
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gregen9 Calculating status...
Currently Being Moderated
Jan 18, 2013 4:39 PM

I am getting the spinning beach ball very shortly after working with any application. Left long enough it resolves, but begins again shortly. Had a recent crash which Apple helped me with over the phone. Any ideas?

Mac mini (Mid 2010), OS X Mountain Lion (10.8.2)
  • BDAqua Level 10 Level 10 (114,845 points)
    Currently Being Moderated
    Jan 18, 2013 4:50 PM (in response to gregen9)

    Hello, see how many of these you can answer...

     

    See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...

     

    http://support.apple.com/kb/PH7029

     

     

    Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?

     

    How much RAM & free space do you have also, click on the Memory & Disk Usage Tabs.

     

    Open Console in Utilities & see if there are any clues or repeating messages when this happens.

     

    In the Memory tab of Activity Monitor, are there a lot of Pageouts?

  • BDAqua Level 10 Level 10 (114,845 points)
    Currently Being Moderated
    Jan 19, 2013 12:14 AM (in response to gregen9)

    One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...

     

    PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive

     

    Reboot, test again.

     

    If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.

     

    Check the System Preferences>Other Row, for 3rd party Pref Panes.

     

    Also look in these if they exist, some are invisible...

     

    /private/var/run/StartupItems

    /Library/StartupItems

    /System/Library/StartupItems

    /System/Library/LaunchDaemons

    /Library/LaunchDaemons


  • Linc Davis Level 10 Level 10 (108,160 points)
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    Jan 19, 2013 8:15 AM (in response to gregen9)

    Remove the Sophos product by following the instructions on this page:

    How to remove Sophos Endpoint Security

    If you have a different version of the product, the procedure may be different.

  • BDAqua Level 10 Level 10 (114,845 points)
    Currently Being Moderated
    Jan 19, 2013 6:47 PM (in response to gregen9)

    Linc is very astute... it was InterCheck which is part of Sophos.

  • BDAqua Level 10 Level 10 (114,845 points)
    Currently Being Moderated
    Jan 19, 2013 8:50 PM (in response to gregen9)

    I've had zer problems with Sophos, but I guess a few have!?

  • Linc Davis Level 10 Level 10 (108,160 points)
    Currently Being Moderated
    Jan 19, 2013 9:03 PM (in response to gregen9)

    Some of this will be repetition.

     

    First, back up all data immediately, as your boot drive might be failing.

     

    A common cause of a slow user interface is a large set of image or video files on the Desktop with preview icons. If you have more than a dozen or so such files, move them to another folder.

     

    Another possible cause is iCloud activity, especially Photo Stream synchronization. If applicable, uncheck all boxes in the iCloud preference pane and see whether there's an improvement.

     

    Otherwise take the steps below when you notice the slowdown.

     

    Step 1

     

    Launch the Activity Monitor application.

     

    Select the CPU tab of the Activity Monitor window.

     

    Select All Processes from the menu in the toolbar, if not already selected.

     

    Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.

     

    Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?

     

    Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)

     

    Step 2

     

    If you have more than one user account, you must be logged in as an administrator to carry out this step.

     

    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

     

    Select the 50 or so most recent entries in the log. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message. You're looking for entries at the end of the log, not at the beginning.

     

    When posting a log extract, be selective. Don't post more than is requested.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

  • Linc Davis Level 10 Level 10 (108,160 points)
    Currently Being Moderated
    Feb 9, 2013 3:09 PM (in response to gregen9)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Test while in safe mode. It's slow, but you should not get beachballs. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

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