Skip navigation

ATV 3 - Error #3609 - No solution in sight?

416 Views 3 Replies Latest reply: Nov 6, 2013 7:50 AM by wgbieber RSS
Netfish2012 Calculating status...
Currently Being Moderated
Feb 10, 2013 1:09 AM

Hi all,

 

I am operating the ATV3 together with a Fritz!Box 7570 vdsl, WPA2 protected wifi. Installation went flawlessly, all other devices (iPad, iPhone, Macbook, Windows-PC) connect without problems. Suddenly it stopped connecting giving the error 3609. I have tried literally everything, reset all devices, restored factory settings, set up from scratch, different channels, different encryption methods. Nothing's working, I always get the 3609.

 

Peculiar thing: it worked when I installed it and I operated another ATV3 in the exact same environment for a week without a problem. So I am beginning to think that it's a hardware issue of the ATV3?

 

Netfish2012

Apple TV
  • Fred_Hamster Calculating status...
    Currently Being Moderated
    Mar 12, 2013 3:26 AM (in response to Netfish2012)

    Hi Netfish2012,

    I have had the exact same error the other day on a Fritz!Box, too. Just received a spare box from my local Apple Store. They said, it must be my router or my router settings as they tested my box on three different routers without error.

    Question: do you use DHCP or manual IP settings?

    I will let you know, if I still keep getting this error 3609.

    regards,

    FH

  • wgbieber Calculating status...
    Currently Being Moderated
    Nov 6, 2013 7:50 AM (in response to Netfish2012)

    Had the same issues, got my originial AppleTV replaced yesterday - but the trouble with Wifi continued. So I did some investigation. Not sure if this is of help for anyone but it seems that I am able to provoke the "WiFi connection" drop. That's my setup:

    • AppleTV 3rd Gen, Software Version 6.0.1;  static IP address
    • Airport Extreme 2nd Gen Software 7.6.4; Bridge Mode activated; static IP address; WPA2 enabled; SSID not broadcasted;
    • A bunch of other Apple devices on the same Wifi network - all working without any issues!!

     

    1st scenario: Mac-Address filtering/access control disabled on Airport Extreme

    --> Apple TV finds and connects immediataly to the network.

      

    2nd scenario: Mac-address filtering/access control enabled on Airport Extreme:

    --> Apple TV does not find/connect to network (YES, correct AppleTV MAC-address has been entered into Airport Extreme's filter list)

       

    Interesting additional observation: Using a LAN scanner software I get confusing results:

    In the 1st scenario the AppleTV shows up with its correct MAC-address (together with the correct assigend static IP-address)

    But in the 2nd scenario I get a strange result: The correct static IP address of the AppleTV is now assigend to the MAC-address of the Airport Extreme. VERY STRANGE!!

     

    I reported this to Apple support today - they need to check and will come back.

     

    Anyways - perhaps you can check if disabling the MAC-addess filtering/access control let Apple TV connrct to WIFi again.

     

    In my case disabling solved the WIFI connection issue of Apple TV but is not an acceptable solution as I rely on MAC-address filtering/access control due to security reasons.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.