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Mountain Lion Mail randomly deletes messages: locally and from server

367 Views 1 Reply Latest reply: Mar 4, 2013 10:43 PM by cariarer RSS
Yami Creative Calculating status...
Currently Being Moderated
Feb 10, 2013 2:43 AM

Hello,

 

Mountain Lion Mail deletes mails randomly, locally and from the IMAP server.

 

I have confirmed this for a fact:

- I have been forwarded lost mails to another (webmail) account: the timestamps indicate that some mails were lost somewhere before I ever saw them on Mail

- my mail service provider confirmed that their logs show mails that I never saw on Mail

- the lost mails don't appear via webmail, either, i.e. they're not on the server

 

Others are experiencing the same in Lion:

http://www.seifi.org/email/lion-mail-app-deletes-imap-emails-without-notice-gmai l-important-fix.html

https://discussions.apple.com/thread/3206902

 

I became aware of this as my customer referred on the phone to messages from them that I had never seen. And, Mail deletes messages randomly from the IMAP server too - it's literally eating messages!

 

No, this is not a rule issue. No, this is not anything I could have done to cause. This should be evident as very many others are experiencing the same (see the above links).

 

This is the worst bug I've ever encountered in any Apple product.

 

Apple need to acknowledge this and address it, like, immediately.

 

Is there a fix for this? One that works 100% - I really can't risk not receiving business e-mail.

 

br Janne

MBP retina / Mac Pro, OS X Mountain Lion (10.8.2)
  • cariarer Calculating status...

    I'm experiencing something similar. I see a message being received in Mountain Lion via notification. When I'm going to look for this mail, it's gone.

     

    I dont't have any rules set up and no mail plugins installed. The mail is also vanished from the server. I'm using IMAP on my own web-site (via a service provider). I was able to verify, that a certain message from a certain sender dissapeard, which had a PDF attached. I thought it might have something to do with my ISPs virus protection, but they a) insured me, that they don't delete any mail and b) I got a new mail from someone I don't know this morning. Again: Saw the notification, afterwards the mail is gone.

     

    For now, I will switch to ThunderBird (this was also the recommendation of my ISP).

     

    Kind regards

    Marco Heine

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