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Damaged power cable

125 Views 2 Replies Latest reply: Feb 10, 2013 4:10 AM by clintonfrombirmingham RSS
brt929 Calculating status...
Currently Being Moderated
Feb 10, 2013 4:05 AM

I only bought my first macbook pro in September but it has been giving me some troubles. first after it goes to sleep while charging, when I try to turn it on it goes back to sleep for a second time without me doing anything.

And now (I have no idea how it happened although it has only been in my desk) my power cable has some damages that I believe are not very safe. There are two holes where I can see some kind of wires (silver). Does apple replace it for free?

MacBook Pro, OS X Mountain Lion (10.8.2)
  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Feb 10, 2013 4:09 AM (in response to brt929)

    Te only thing you can do is take the system and the AC charger to Apple and have them look at it. If they determine the power cord damage is from a manufacturing defect they will replace it under warranty. If they determine it is from User Abuse, whether it is or not, then they will not replace it and you will need to buy a new one.

     

    Do you have any animals in the house, like a cat? If so it may be that beast that caused the damage. Cats seem to love the Apple AC charger cables.

  • clintonfrombirmingham Level 7 Level 7 (26,885 points)
    Currently Being Moderated
    Feb 10, 2013 4:10 AM (in response to brt929)

    Since you're still under warranty, I would take the whole kit (including adapter) into your local Apple Store or an AASP and have them diagnose your problems. Don't know why you're having those sleep issues, but if you haven't been too rough with the adapter, you should get a free replacement (unless the Genius you get is convinced that it's user damage).

     

    Good luck - take advantage of your warranty...


    Clinton

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