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TS3276: OS X Mail: Troubleshooting sending and receiving email messages

Learn about OS X Mail: Troubleshooting sending and receiving email messages

TS3276 The Mail icon on the dock is not responding

1211 Views 10 Replies Latest reply: Feb 10, 2013 3:22 PM by Tess345 RSS
Tess345 Calculating status...
Currently Being Moderated
Feb 10, 2013 6:22 AM

The Mail icon on the dock is not responding. I click on it but it doesn't open. It seems frozen so I have not being getting email notifications. What could be the problem?

MacBook Air
  • KarenSelena Level 4 Level 4 (1,920 points)
    Currently Being Moderated
    Feb 10, 2013 6:24 AM (in response to Tess345)

    Do you see the word "mail" appear beside the Apple in the top left corner??

  • KarenSelena Level 4 Level 4 (1,920 points)
    Currently Being Moderated
    Feb 10, 2013 9:37 AM (in response to Tess345)

    Ok, check to see if you may have slide your mail window, off the side of your display screen.  Start by looking around the perimeter of your display screen for what may be a "window" that has been dragged off to the side. 

     

    Also change the position of your dock, by clicking on the Apple / dock - change the position to the right or left side, so you can view the bottom of the display without interference. 

     

    Look all around the perimeter of the screen

  • KarenSelena Level 4 Level 4 (1,920 points)
    Currently Being Moderated
    Feb 10, 2013 11:08 AM (in response to Tess345)

    If the word mail appears beside the apple, and does not quit unexpectedly, then it is open. 

     

    Try this -

    - quit all open applications

    - click finder in the bottom dock, and in the window that opens, select applications in the left column - scroll through until you see the 'Utilities' folder and double click to open it.  Then double click on 'Disk Utility'

    - When prompted to select a disk volume or image, select the 'Macintosh HD' in the left column

    - ensure the the "first aid" tab is highlighted blue in the middle of the screen

    - click the button at the bottom that says 'Repair Disk Permissions'

    - this process will take a few minutes to run.  It will indicate it's done, by scrolling to the bottom of the "details area" displaying 'Permissions repair complete'

     

    - restart the computer - test the mail application

  • Linc Davis Level 10 Level 10 (108,150 points)
    Currently Being Moderated
    Feb 10, 2013 1:32 PM (in response to Tess345)

    OS X version?

  • Linc Davis Level 10 Level 10 (108,150 points)
    Currently Being Moderated
    Feb 10, 2013 2:55 PM (in response to Tess345)

    Please follow these directions to delete the Mail "sandbox" folder.

    Back up all data.

    Triple-click the line below to select it, then copy it to the Clipboard (command-C):

    ~/Library/Containers/com.apple.mail

    Quit Mail.

    In the Finder, select

    Go Go to Folder

    from the menu bar. Paste into the box that opens (command-V), then press return. A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected foldernot just its contents — to the Desktop. Leave the Finder window open for now.

    Relaunch Mail and test. If the problem is resolved, you'll have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Post your results.

    Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

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