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Cannot receive mail; keychain password problem

351 Views 8 Replies Latest reply: Feb 10, 2013 11:00 AM by djbarber RSS
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Feb 9, 2013 5:04 AM

I recently bought a MacBook Air. While at the Apple Store making this purchase the Genius who sold it to me had to have me change my login password. He also advised that I upgrade the OS on my iMac desktop at home. Which I did. I do not use Keychain and told him that I did not want to.


Now I have a Mail problem. I can send and receive email fine within my own (administrator's) account. But my husband cannot receive mail in his Mail account. It is not an ISP problem because he can see his new mail on their webmail site.


When he opens his Mail app, it tells him that "Mail wants to use the 'login' keychain. He puts in his login password and every other password he can think of, but it will not recognize any of them.Then it says that "Mail can't connect to the accout "(ISPname)." He enters his ISP email password, and then it asks for the keychain password again.



The Connection Doctor says that "Trying to log into this SMTP account failed. Verify that the username and password are correct." The username and password are correct; we never changed them. Now I'm stuck.


I really think this is connected to the OS upgrade. Can anyone help?

iMac (20-inch Early 2009), OS X Mountain Lion (10.8.2)


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