Skip navigation
This discussion is archived

Main network not available but guest works...help!

281 Views 3 Replies Latest reply: Feb 10, 2013 9:22 AM by davestrong709 RSS
davestrong709 Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 9, 2013 9:37 AM

It appears my main network is not accessible using my time capsule.  Oddly my guest network works fine.  Any suggestions on what could be happening and the possible fix?  I've restarted the time capsule and modem a few times but that hasn't worked.  The network has been fine for the past 15 months but suddently I have problems.

iPad 2, iOS 5
  • edex67 Level 4 Level 4 (3,235 points)

    I'll start with the most basic troubleshooting steps. Have you factory reset the Time Capsule? Have you tried changing the network name/password?

  • LaPastenague Level 7 Level 7 (32,660 points)

    Wireless can have a number of issues.

     

    I recommend people use it with more control.. ie if you take away all the auto and make it fixed speeds and channels you can see it better.

     

    So start with new names.. I suggest SMB standard.. short no spaces pure alphanumeric.

     

    Give a different name to 5ghz.

     

    Set the radio channels.. for 2.4ghz that is 1, 6, 11 (13 in ETSI).. as the only non-overlapping.

    Try each in turn.

     

    5ghz you can also try although the range is so poor it usually doesn't have the same level of issues.

     

    Use WPA2 Personal security.. password of 12-20.. less or more depending on your Paranoia. pure alphanumeric mix upper lower case and digits.

     

    If necessary change the wireless to slower speed but that is very last step.

     

    Run a wireless test software on a laptop like istumbler for Mac or inssider for PC. See how the wireless signal is around the house and how much interference you have.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.