6 Replies Latest reply: Feb 12, 2013 4:44 PM by Terraaustralia
Terraaustralia Level 1 Level 1 (35 points)

Last week, I opened Mail as I had done a thousand times before. Only to find I had no new incoming mail. I tested Mail by sending an email to myself and to another computer on my home network. I received no test mail but the other computer did. I accessed the iinet webmail server to find I had several new messages, then I phoned for support from iinet to ask them to test their server connection to my email address.

 

I can send emails but cannot receive them on the computer. I trashed my email account in mail and created fresh account to see if this would fix the issue. The result was all my mailboxes were emptied and still no new mail was received. I tested and found I could still send email.

 

Iinet have a phone service which requests I push a phone key 1,2,or 3 for the service I need. Whenever I pushed the phone key the recorded voice answered that no action had been registered. That has been the case for several days and remains so today. Iinet are centred in Queensland and a recorded message indicates they are effected by the floods and will be slow in answering support calls. Since I could not get through they have no support call from me.

 

I am assuming my problem is a server address issue. Can anyone please tell me if there is another action I can use on Leopard 10.5.8 to confirm the problem.

  • 1. Re: Mail receive problem.
    BDAqua Level 10 Level 10 (116,480 points)

    http://www.iinet.net.au/status/

     

    Strange that one Computer rec'd & not yours!???

     

    In Mail's Window Menu, choose Connection Doctor, any red dots for status, if so what is the message?

     

    Then click the Show Details button & Check again.

  • 2. Re: Mail receive problem.
    Terraaustralia Level 1 Level 1 (35 points)

    Thanks for your help DBAqua,

    I was not aware of that facility.
    I get green status.Connection and login succeeded. So it is not the Server!

     

    UIDL 29

     

    READ Feb 11 09:42:47.892 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.iinet.net.au -- port:995 -- socket:0x17290f40 -- thread:0x17394e50

    +OK 29 UID29-1333097013

     

    WROTE Feb 11 09:42:47.899 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.iinet.net.au -- port:995 -- socket:0x17290f40 -- thread:0x17394e50

    QUIT

     

    READ Feb 11 09:42:47.964 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.iinet.net.au -- port:995 -- socket:0x17290f40 -- thread:0x17394e50

    +OK Bye-bye.

     

    So why is the Mail not being recieved by the app? Get Mail gives me nothing. The plot thickens!

  • 3. Re: Mail receive problem.
    BDAqua Level 10 Level 10 (116,480 points)

    Hmmm, what port is it using?

     

    The receiving email ports are:

     

    IMAP is port 143

    IMAP-SSL is port 993

    POP is port 110

    POP-SSL is port 995

    Outgoing ports are...

    SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.

  • 4. Re: Mail receive problem.
    Terraaustralia Level 1 Level 1 (35 points)

    Yes, It makes no sense does it! 

    I have created a second account which has received email, but not all that is on the server. Just some emails between 18/01/2013 and 08/02/2013.

    Checking the server shows emails every day up to the 13 feb!

     

    I have read all emails on server so it is not a distinction between read and unread mail that effects receipt in Mail.

    I sent myself another email to test Account 02. It arrived at the server but not at the computer in Mail.

    Sent tests have been stored in the Sent mail box. Outgoing has not been a problem.

     

    Emails are being sent and received without any problem on other iMac on network.

     

    Now using port 110 instead of previous port 995.

     

    This seems crazy. If Account 02 can receive 6 emails it should receive all emails.

     

    Can ports fail partially?

  • 5. Re: Mail receive problem.
    BDAqua Level 10 Level 10 (116,480 points)

    Yep, crazy deal, no real ideas at the moment though.

     

    Oh wait...

     

    Make a new Smart Mailbox that  includes Mails in Mailbox>Inbox, do they show in that Smartbox?

  • 6. Re: Mail receive problem.
    Terraaustralia Level 1 Level 1 (35 points)

    Hi BD Aqua,

    I created a Smart Mailbox from Any Recipient containing @

     

    It simply created a Smart Mailbox with the six emails in.

    When I highlighted it for Get Mail non came in.