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iPod will not sync. Cannot be found/File not found

13283 Views 14 Replies Latest reply: Mar 4, 2014 6:30 PM by trock21 RSS
edmiseta Level 1 Level 1 (0 points)
Currently Being Moderated
Dec 9, 2012 8:45 AM

I have a older video iPod. Yesterday I did a sync and it worked fine. Then I purchased songs from the iTunes store and now it will not sync. I downloaded the latest version of iTunes but it still won't sync. When I connect iPod I get a box saying update 1.3 is available. I have tried hitting DOWNLOAD and also LATER, but neither will work. It seems like it recognizes the iPod but then stops recognizing it (the do not connect message on the iPod screen disappears). Then I get two error messages - the first says cannot sync because the iPod cannot be found, the second says file cannot be found. I do not use photos. I have restarted trhe computer several times, reset the iPod, and tried different usb ports. Nothing helps. Any suggestions?

iPod classic, Windows XP Pro
  • jlettiere Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 26, 2012 6:34 AM (in response to edmiseta)

    I am having the same problem. I am running Windows 8. Bought a song last evening and now my ipod will not sync. I removed ITunes (Control Panel) and installed the latest version of iTunes. I still cannot syync my iPod. Diagnostics say "Ipod cannot be found" even though it shows up on my ITunes window left-side bar.

    Can anyone assist?

  • Tilly250 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 23, 2013 11:33 AM (in response to jlettiere)

    I am having this problem too but I am running Windows Vista.  I'm thinking of re-installing the latest Itunes download and see how I go from there.

  • Yoda1976 Level 1 Level 1 (0 points)
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    Feb 10, 2013 5:06 AM (in response to edmiseta)

    I have 2 setups:

    1) laptop, XP, ipod nano

    2) PC, XP, ipod

     

    Setup 2 is working with itunes 10 and after upgrade to itunes 11.

    Setup 1 stopped working with itunes 9 and still not working after upgrade to itunes 11.

     

    I've tried repair of itunes, uninstill/re-install, reboot ipod and still no luck. I don't believe that itunes 11 is not compatible with XP as it works with setup 2.

     

    I'm lost as to a solution. Even the diagnostic didn't help.

  • jlettiere Level 1 Level 1 (10 points)
    Currently Being Moderated
    Feb 10, 2013 11:59 AM (in response to edmiseta)

    Did you ever get a reposne or solution? Apple and Micrsoft are NOt helping

  • Tilly250 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 25, 2013 1:57 PM (in response to edmiseta)

    I've still not got a solution to this issue.  I haven't approached Apple as I would have to pay for their information and if you've not had a satisfactory response I don't want to pay.

  • johnsonlk Level 1 Level 1 (0 points)
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    Apr 16, 2013 12:42 PM (in response to Tilly250)

    I cannot sync my older i-pod and get the message that the file cannot be found.  I have a mac computer so it is not a windows issue.  I have updated my computer to the latest software and also updated the i-pod and still get the same message.  This has been going on for over a year and I am frustrated.  Any idea how to clear out the i-pod and start over or other suggestions?

  • Niles4 Level 1 Level 1 (0 points)

    This worked for me.

     

    Close iTunes if it's running.  Disconnect your iPod.

    Run "devmgmt.msc".  this will bring up "device manager."  You'll need it open.

    Open iTunes.  Plug in your iPod. 

    When it's recognized, select/check "enable disk use."  Dialogue box will open to remind you you'll have to manually disconnect. Say "ok."

    Select "apply".

    Right click on the Apple device in device manager (might work to click on anything, but look for the apple device).

    Select "search for hardware changes."

    When finished.  iPod should function normally and sync.

    You can switch back to uncheck "enable disk use" and apply if desired.

  • ryt Level 1 Level 1 (0 points)
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    Aug 20, 2013 4:58 AM (in response to Niles4)

    Thank you Niels!

    Made my day

  • ewerhere Level 1 Level 1 (0 points)
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    Jan 9, 2014 2:05 PM (in response to Niles4)

    Where do you put the command "devmgmt.msc"? I tried terminal and it said not recognized command.

  • pineapple38 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 20, 2014 7:03 AM (in response to ewerhere)

    If you are running Windows XP, you can find "Run" in the start menu on the right hand side. Otherwise, you can probably find the location of "Run" on Google. I hope this helps!

  • trock21 Level 1 Level 1 (0 points)

    I have an iPod classic 6th gen. I just reset my iPod to factory and it synced once it was done.

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