Currently Being ModeratedFeb 10, 2013 11:51 AM (in response to snwbrdr84)
I'm successfully using my ipad on a different router (it's not a dual router) so suggests the problem is with my bt home hub. I've read that the firmware on these update automatically so what other settings could I change re my router to fix this issue?
Currently Being ModeratedFeb 11, 2013 1:36 PM (in response to snwbrdr84)
snwbrdr84 - I'm having the same problem with six new iPads - brand new this past week. Sorry - no answers for you, but I'm watching these threads to see if anyone DOES have an answer.
This is on a school network with b/g/n wireless, but no dual band. Someone in another thread suggested it was the lack of the 5 GHz that is causing a problem. I've updated the firmware in all our access points, to no avail.
They connect just fine at first, but lose the connection when woken up after sleep. Even though it's still showing a connection.
Currently Being ModeratedFeb 11, 2013 1:54 PM (in response to Slym)
So, I think mine may be fixed but I need to try it out a little more to be completely sure! I have made 6/7 calls to apple, three of those being today alone. They all get me to try the same things, switch router on and off, restore ipad, reset network connections etc. However today, I noticed a 'reset to default settings' button on my router (it's one you need a pin in order to press it) and after pressing this, I appeared to get uninterrupted wifi connection. Like I said, I'm still to be convinced that this has completely solved the issue but I'm keeping my fingers crossed!
Have you tried different Wi-fi's to see if it's just your router that's affected?
Currently Being ModeratedFeb 11, 2013 5:02 PM (in response to snwbrdr84)
The network I'm dealing with is our school network, with several access points throughout the building. I have updated the firmware on all of them, and gone through the wireless settings following apple's recommended settings. None of that helped. I've also tried using static IP addresses on the iPads, no joy. Resetting to default is not an option for the APs, and apple has a huge problem if that is the cure for everyone. No one wants to reset to defaults in a business type network. For a home network, sure, it's something to try.
I'm beginning to believe that the signal is just not strong enough in my office, because if I walk down the hall to where an AP is located, the connection seems to be steadier. What's wrong with this scenario is that other devices have no problem with the signal strength. Laptops, cell phone (android), even my own personal ipad (3rd gen) have no problems with staying connected. And why, when I renew the lease, it comes back strong as ever, only to quit after a few minutes? And it always quits on me after waking up.
I hope yours stays working. Keep me updated, ok?
Currently Being ModeratedFeb 25, 2013 1:09 PM (in response to snwbrdr84)
Update - apple put out a new update (6.1.2) that is supposed to fix the Exchange server issue. Our user is reporting that they are not having any more problems after installing that update.
Before this update I did contact Apple support, and the result of those conversations is they are assuming it was a problem with our network, and not an iOS problem. I had narrowed it down to it not working without a 5 GHz band, because these worked okay at my house with a dual band router.
Now, it seems the update may have fixed it, even though we don't have an Exchange server. Hopefully I'm not speaking too soon... time will tell.