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HELP! my iphone is showing up as someone elses

272 Views 11 Replies Latest reply: Feb 10, 2013 5:48 PM by Kalob RSS
sebmose Calculating status...
Currently Being Moderated
Feb 10, 2013 3:11 PM


i just synced up my iphone 4 with my wife's imac , trying to put some of my photos into her iphot. something terribly went wrong. all i remember was a progress bar was doing something on my phone, i paniced and i pulled my phone out of the computer and turned her computer off.

now my phone is basically hers ,... there a couple of my apps still on my phone but that is it> none of my photos, itunes , messages, mail, email!!! nothing.

please, please help

  • Templeton Peck Level 9 Level 9 (57,705 points)
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    Feb 10, 2013 3:18 PM (in response to sebmose)

    YOu restored her latest backup to your phone.  So just now restore the latest backup made of your phone to your phone.

  • Kalob Level 1 Level 1 (80 points)
    Currently Being Moderated
    Feb 10, 2013 3:42 PM (in response to sebmose)

    If you have never synced or backed up your iPhone with your wife's iMac, then you should consider restoring it and choosing to set it up as a new iPhone. The process is pretty simple.


    1. With iTunes open on the iMac, connect your iPhone with the USB cable.


    2. Once it appears along the left side of iTunes, under Devices, click on the name of your iPhone.

    Note: If the iTunes sidebar isn't showing (as is the case with the latest version of iTunes), go to the View menu along the top of the screen and choose "Show Sidebar".


    3. Once you have selected your iPhone under Devices, to the right you should see the Summary page for your device. On that page you'll see a button that reads "Restore iPhone". Click that and follow the onscreen instructions.



    My personal way of handling content on my iPhone (or restoring it) includes the following:

    - I use my iCloud account to bring back my Contacts, Calendars, Notes, Reminders from "the cloud"

    - I manually add my email accounts through Settings > Mail, Contacts, Calendars (each is an IMAP account)

      - Individual apps I pretty much manually re-add from the App Store > Purchases


    Hope this helps.

  • Kalob Level 1 Level 1 (80 points)
    Currently Being Moderated
    Feb 10, 2013 4:48 PM (in response to sebmose)

    Ideally, the way the software is designed, you should create yourself your own Admin user account on the iMac. That way, when you connect your iPhone to iTunes, it will be associated with your account, your music, your content, essentially.


    If you'd like to go that route (and you know your wife's admin password), you can do the following:


    1. Click on the Apple logo in the upper-left of the screen and choose System Preferences


    2. Click on Users & Groups (Accounts if you're on an earlier version of OS X)


    3. Click on the padlock in the lower-left of the window and enter your wife's admin password.


    4. Once unlocked, click the "+" button near the padlock and choose Administrator from the new dropdown dialog box (fill in the rest of the details as you see fit).


    5. Make sure everything (meaning applications) in your wife's account is saved and closed...then click on the Apple logo in the upper-left and choose "Log Out..."



    At the login screen you'll see an icon for your wife's account and a new one for your account. Use the same information you set for it to log into your new account. Once logged in and your Desktop loads, open iTunes (reveal the sidebar again if need) and setup your iPhone from here.This time, it should sync with your new user account and not show any signs of being associated with your wife's account.


    The only downside is the content in iTunes in your wife's won't be available to your iPhone from your new user account. If you have content that you need brought over, let me know and I can followup at that time.

  • Kalob Level 1 Level 1 (80 points)
    Currently Being Moderated
    Feb 10, 2013 5:00 PM (in response to sebmose)

    Well in that case (to get you by), I would simply set it up as a new phone. You can always get your preferred apps back onto it right from the iPhone itself.


    I was also just thinking, if your main issue is the name of the iPhone, you can always change it (edit it) in iTunes. If you can see it in the sidebar of iTunes, click on it once to select it, wait a second, then click again. You'll see its name highlight in a slightly brighter blue. You can then type a new name for the iPhone. Press Return when you're finished.

  • Kalob Level 1 Level 1 (80 points)
    Currently Being Moderated
    Feb 10, 2013 5:28 PM (in response to sebmose)

    The content you're referring to is the content in iTunes in your wife's account correct? Content such as music, movies, pictures, etc?


    To sync that content onto your iPhone, you'll open iTunes, click on the name of your iPhone and go to each tab to the right of the Summary tab (Info, Music, Movies, etc) and choose which content to sync. Once all the tabs are setup, click on sync (or apply) in the lower right of iTunes.


    The process of syncing (or copying) the content onto your iPhone will start and may take a bit, depending on how much content you're working with. If you have trouble with specific content on your iPhone (i.e. Contacts), be specific and I'll do my best to give you steps on it.

  • Kalob Level 1 Level 1 (80 points)
    Currently Being Moderated
    Feb 10, 2013 5:48 PM (in response to sebmose)

    If Templeton Peck is correct, in that, you accidentally restored your wife's backup onto your iPhone, that would have wiped out any data that was on the device (including music, movies, photos). If this is the case, then you have some ways to recover the content but only if certain features were in place.


    The easiest step is to restore your iPhone from an iCloud backup if you set it up to do that and it was able to that. The process requires the iPhone to be plugged into power and connected to a WiFi betwork.



    Otherwise, you can look into each piece of data that you would like back:



    1. If you have an iCloud account and it was added to the iPhone and syncing your photos to your Photo Stream (part of iCloud), then you can get those photos back from your Photo Stream. To my knowledge, setting up an iPhone to backup to iCloud (over WiFi) does not include photos.


    2. If the photos exist in iPhoto, then they can be synced onto the iPhone through iTunes


    Music: Either sync what's in iTunes onto the iPhone or download your previous purchases again (at no additional cost) through the iTunes app (purple icon).


    Movies: Same as music


    Info: Most of this should either exist on your iMac (or in your iCloud account if you have one). Contacts, Calendars, Notes, Reminders


    Email: I would recommend re-adding each account again manually through Settings > Mail, Contacts & Calendars.



    I sincerely hope you also have Time Machine backing up your iMac to an external hard drive or another form of backup plan running. If data becomes lost, there's nothing that can be done to retrieve it if it doesn't exist somewhere else (on another hard drive or backup service).


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