TS3623: Apple TV (2nd and 3rd generation): Troubleshooting playback performanceLearn about Apple TV (2nd and 3rd generation): Troubleshooting playback performance
Currently Being ModeratedJan 14, 2013 4:05 AM (in response to Disappointedd)
I wonder..., I bought a product that worked fine for a long time. It wasn't until a software "upgrade" that I am now plagued with a little black POS. Is there something about this in the license or use agreement?
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Currently Being ModeratedFeb 10, 2013 9:41 PM (in response to Tula_Girl)
I had been in touch with Apple about this and originally the problem was that my Apple TV was set to 1080p when my actual TV only supports up to 720p. Changed the setting and it worked perfectly. For a week. This product has become a major waste and quite frankly it makes me not want to purchase another Apple product. Originally the problem occurred (on my device) every 10 minutes exactly. Now it happens at random times. Apple needs to recall this device. It is not worth spending $100 on a device, and then potentially hundreds more on movies and television shows if the device is not going to work properly.
Currently Being ModeratedOct 1, 2013 7:19 AM (in response to Tula_Girl)
Same here. Everything was great with my system (I have 3 Apple TVs, and it is my primary rental system for TV shows and movies). Then the UPDATE came on Sunday, and it took a solid hour to install, which was extremely annoying -- and after it, the video freeze/audio play issue surfaced. And surfaced. And surfaced. What made it worse was that we were trying to watch the second-to-last episode of BREAKING BAD when this started. Had to exit the content and enter again five times to finish watching it (and each time, it forgot our place and we had to fast forward back to where we were).
(Don't mess with my BREAKING BAD.)
Will try the fixes suggested, but it seems as if this update is a real POS. I have no idea why they would break something that worked so beautifully. It pretty much destroys my faith in Apple, and I'm an all-Apple household ... have been since the Apple IIc.
They NEED to put out a fix and an apology.
Currently Being ModeratedNov 11, 2013 1:42 PM (in response to Tula_Girl)
t's not that I dislike Apple products. I own a ton of them (multiple apple tv, ipad, iphone ect)
I am amazed that Apple has not addressed this issue or publically acknowledged that a fix is in the works Also as an IT professional my post signals that I have given up (1. Solving it on my own, All Researched Solutions have failed, and the Apple Support was a waste of time).
I can temporarily fix the issue by signing in & out of Itunes on my Apple TV (but that is not an acceptable long term solution)
Fairly sure the issue is with the Apple TV’s ability to complete the handshake with Itunes to validate if the device is authorized to view the content. Which happens every 10 min while watching content (hence why the video freezes, audio continues).
Currently Being ModeratedJan 3, 2014 1:15 PM (in response to SayNoToGoPhone)
I have had many issues with stuttering problems using Appletv 3s. It seems to be resolved by doing a RESTART in the GENERAL menu. I hope that helps.
Currently Being ModeratedFeb 17, 2014 1:44 PM (in response to Tula_Girl)
Similar problem, watching movie on ATV, video freezes while audio continues. If start movie again from beginning and fast forward will get a black screen around same point. I tried watching same movie from iTunes on my Mac, with same problem, so didn’t appear to be the ATV. Then I tried watching the movie without iTunes, using QuickTime Player 7 Pro, and got ’QuickTime couldn’t open movie - an invalid public movie atom was found in the movie.’ Then I tried using QT Player 10, and movie opened and played, but then froze at the same point. Then I tried using VLC and the movie played fine, with no problems. So in my case it appears to be a QT issue, not the ATV. My movies are usually .avi or other, converted to H.264 mp4/m4v using Handbrake. I’d be interested to know if anyone else having these problems on their ATV encounters the same problem using QT outside of iTunes, and then has the movie play fine with VLC.