9 Replies Latest reply: Apr 2, 2013 9:38 AM by Dominique Verhulst
Avengers 20 Level 1 Level 1 (30 points)

Hey guys,

I just recently bought an iPod Touch 5G 32GB Blue from Dubai iStyle shop....well i live in other country and when setting up the iPod, i selected my country Pakistan from the region selection at the start of setup (where facetime is not banned). I cant see the Facetime icon on my homescreen and neither can find it in the settings. But when i go the notification settings i can see facetime available over there. I wanted to know that if restoring will help or should i contact apple online support. I really need facetime or whats the use of iPod,

 

 

Thanks in advance guys,

Yousaf Amir


iPod touch, iOS 6.0.1
  • 1. Re: No facetime on iPod Touch 5G.
    Diavonex Level 9 Level 9 (62,755 points)

    FaceTime is blocked/disabled in iPod from the UAE. You can't enable it as far as I know.

  • 2. Re: No facetime on iPod Touch 5G.
    lllaass Level 10 Level 10 (142,045 points)

    No one has found a way to re-enable FT on an iPod sold in a country that prohibits FT.

  • 3. Re: No facetime on iPod Touch 5G.
    Avengers 20 Level 1 Level 1 (30 points)

    But the facetime is available in the notification settings! Why is it available there when we cant use it??

  • 4. Re: No facetime on iPod Touch 5G.
    lllaass Level 10 Level 10 (142,045 points)

    I missed that point.

    If you go to Settings>FaceTime have yo setup FaceTime?

    Have you tried going to a contact in your Contacts app which has FT on their device and tried FTing them? Some devices do not have a FT app youjust initiate a call via Contacts.

  • 5. Re: No facetime on iPod Touch 5G.
    Avengers 20 Level 1 Level 1 (30 points)

    I read some more articles and they say the model will have AE in the end if facetime is blocked from the day you bought it....but my model number is MD717AB/A

  • 6. Re: No facetime on iPod Touch 5G.
    lllaass Level 10 Level 10 (142,045 points)

    When I Googled the model number I get one hit in Arabic.

    http://www.extrastores.com/site/ProductDetails.aspx?Page=OnSale&ProductID=269600 5

     

    Based on the previous posts, the country is identified by the model number but not in an obvious way like AE. Just a different model number.

     

    If you restore the iPod to factory settings/new iPod and not FT then there is not FT.

  • 7. Re: No facetime on iPod Touch 5G.
    Dominique Verhulst Level 1 Level 1 (10 points)

    Just discovered the same problem.

    I was in Dubai for work and bought an iPod Touch in an official store (Virgin store) in the city center mall.

    I bought it for my kids so we can keep in touch using iMessage and Facetime when I travel.

    Now it appears that Facetime is not present on the iPod Touch and there is no way to put it on there through an official Apple service process?

    I don't live in the UAE, nor do my children.  The Apple retailers lure you into buying products in their store because Dubai is tax free but you are not informed with the fact that Apple has not put all features on the product and there is no way to fix this?

    This is unacceptable!

    I will raise a formal complaint with Apple over this and see what they can do to fix this.

  • 8. Re: No facetime on iPod Touch 5G.
    stevejobsfan0123 Level 7 Level 7 (32,315 points)

    I suggest your raise that complaint with the UAE government.

  • 9. Re: No facetime on iPod Touch 5G.
    Dominique Verhulst Level 1 Level 1 (10 points)

    I don't think so. It is the responsibility of Apple to make sure that consumers are correctly informed when purchasing an official product through an official reseller.

    Dubai is the worlds biggest shopping mall and official Apple products are offered everywhere including the Airport duty free stores.

     

    Besides, I believe that the absence of Facetime has more to do with the fact that this is not allowed by the UAE service providers over their 3G networks however but iPodTouch has no 3G...so I don't see the point.

    Skype still works so the point to ban Facetime on an iPodTouch is a bit moot I am afraid.

     

    Still, Apple should offer it's customers a solution to this problem, either trade in or update of the firmware.

     

    I am a long time loyal user of Apple products, even back to the Apple II since 1983 and I never had a particular issue with them. Quite on the contrary I always found Apple to be concerned with customer satisfaction and they are very responsive to service requests.  We'll see how this pans out.