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macbook pro problem - "water damage"- Really?

53297 Views 77 Replies Latest reply: Feb 14, 2014 1:26 PM by PlotinusVeritas RSS Branched to a new discussion.
  • LindsayGail Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 11, 2012 4:26 AM (in response to gumbiden)

    I am thinking about buying a PC when this computer dies because I can't stand Apple's greediness.

     

    <Edited By Host>

  • Russa Level 4 Level 4 (1,315 points)
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    Oct 11, 2012 6:48 PM (in response to ba_kirsten)

    .. yeah, but it was raining in Ireland all summer long so it was probably the humidity.. sorry, i just couldn't resist. Seriously though, about all you can do is ask them to prove/show there is water related damage.. if there is corrosion on the circuit board or the water sensors have been tripped I don't think there's much you can do.

  • Thedjprice Calculating status...
    Currently Being Moderated
    Dec 16, 2012 11:44 AM (in response to marc_ny)

    I just got off the phone with both an Apple Store manager and an Service Center manager who both tell me they have evidence of water damage occuring to my computer.  THe thing is, I bought the computer in May of 2010 and only use it one to three times a week for business; the rest of the time it sits in an unoccupied office in a bag in a case.  No possibility of my causing water damage to the machine on my end. 

     

    Since my upgrade to Lion I have had issue after issue with the computer starting up, restoring from hibernate etc. and have had it taken into the Apple Store twice, once they fixed the hard drive (apparently: my service ticket says that is what was replaced, while both the managers said it was the logic board replaced.  When I questioned the store manager further about this, he recanted and said no that wrong you still have your original logic board, the service center manager said "she was confused" by the service tickets' details.) and the second time the power supply was replaced and I recieved a new cord as well.

     

    Anyway, $1240 to repair the computer, yet it still powers on and works the majority of the time.  The manager of the store was vey uncooperative and repeatedly suggested that I wasn't sharing the whole story with him.  When I asked why the damage wasn't visble before the last two times the computer was opened up and why my computer continued to have the same exact issues after being "fixed" before, he took the conversation in another direction and refused to answer, and told me water damage totally indemifies Apple of repair costs.  He also bascially told me that I had been wasting everyone's time by bringing it into the store when I could have simply shipped it out to Apple through the mail for diagnostics. 

     

    I explained my situation to the far more understanding service center manager, who is now shipping the "broken" computer back to me and plans to contact me on Tuesday with what options they can provide me. 

  • Jon P D Level 4 Level 4 (1,460 points)
    Currently Being Moderated
    Dec 16, 2012 11:47 AM (in response to Thedjprice)

    not sure why some of you guys are being so patronising

     

    if someone says they didn't spill water on it you just need to take their word for it...

  • Shootist007 Level 6 Level 6 (16,640 points)
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    Dec 16, 2012 11:59 AM (in response to Thedjprice)

    Thedjprice wrote:

     

     

     

    I explained my situation to the far more understanding service center manager, who is now shipping the "broken" computer back to me and plans to contact me on Tuesday with what options they can provide me. 

    Simple fact is IF the service center even calls you back they will basically say there is Nothing they can or will do for you.

     

    This whole Water damage thing is the way Apple gets out of doing any warranty service on computers that where defective from the start.

     

    Now the biggest problem. It is people like you, Not necessarily you, that after this happens they turn right around and buy another Apple product instead of saying Good Bye.

     

    Good Luck and Best Wishes.

  • sanjampet Level 5 Level 5 (6,890 points)
    Currently Being Moderated
    Dec 16, 2012 1:05 PM (in response to RonC1958)

    I would ask them to open the machine in front of you and show the water damage,  regardless of any stickers, electronics tend to show water damage visibly on components and PCB traces, solder joints (gray not silver) as well as obvious signs of corrosion/ discoloration. Ask to see the same model opened that supposedly has no water damage.  I have dealt with plenty of audio gear that has been rain soaked at festivals and the like, and it is not hard to see a water issue. Hope this gives you something to work with.  Best of luck

  • drnirajmavani Calculating status...
    Currently Being Moderated
    Jan 21, 2013 8:19 PM (in response to marc_ny)

    i am in the same boat. My macbook air's top 3 keys aren't functioning as they are suppose to. So i took a it to a genius bar, and called me in 3 days saying there was some evidence of liquid damage and quoted 755 $ plus taxes. My macbook is 6 months old. I have definetly not spilled any kind of liquid over it. Now they want me to pay them 755 bucks to function just 3 keys. How can the liquid damage just the top 3 keys and leave behind the entire system working perfecty fine. This is just ridiculous on the part of apple.

    Kindly reply me what have you guys done to solve this issue about the liquid damage.

     

    thank you

  • mandelin Calculating status...
    Currently Being Moderated
    Feb 2, 2013 3:13 PM (in response to marc_ny)

    i am also in the same boat!  I have a 2011 Macbook laptop and have never spilled anything on it! It also does not travel with me much, but when it does I keep it in a secure case. Anyway, I was in love with this machine until about a week ago when my track pad started acting up.  I brought it into the store and he asked me if there had been water damage. I said no and he said that if that turns out to be the case (no water damage), they would replace it for free under the warranty. A day later, my trackpad had been replaced for free.

     

    Yesterday, my E and F keys stopped working. I took it back in and again was asked if there had been water damage and I again said no.  I asked him if there could be something "serious" going on since first the track pad, now this.  As he was running a quick diagnostic test, he said everything else looked perfect and then told me that they'd fix the keyboard within 48 hours and that it would be covered under my warranty. I noticed on the receipt I signed that without warranty, it would cost $200something. Later that I night I received a call that there was "some evidence" of water damage and that my only option was to allow them to send it to the repair center for $775.  I repeatedly asked him what sort of "liquid damage" and he simply said there was some "corrosion" but did not mention that a strip had changed colors or anything like that.

     

    I went to pick it up today and asked him if ANYTHING else could have caused this since I have never had any liquid near my computer.  He showed me a photo, which just looked like a bunch of dust that had come in through the vent! He told me it was "dry" liquid damage and had probably been there for a while. When it became apparent that he was not going to budge on this accusation, I asked him if he could meet me halfway between not fixing it and charging me almost 800 dollars.  I of course offered to pay the $200something for the new keyboard outside of warranty and he kept telling me that it was simply their "policy" to fix all the parts that are vulnerable to liquid and I had no option of only buying the keyboard. Why is this the policy? No straight answer. I also asked him repeatedly why they didn't see any evidence of water damage when they fixed the track pad if the water damage had truly been there for a while. Again, no straight answer. Just a lot of smugness and refusal to sympathize with my situation-- I work from home and need my computer. I am also back in school and can't spare almost $800 to fix a problem that should not cost over $300, according to their own prices. I'm guessing he simply believe me, which I guess I understand. However, after all of this I can't help but feel paranoid and start wondering if THEY did something to it, or if they accidentally switched parts with another damage computer when they fixed my track pad! I know that sounds crazy, but that's how sure I am that I haven't damaged my laptop.

     

    I am absolutely livid. I have spent thousands on Apple products and convinced many people in my life to switch to Mac and to invest in iphones. My biggest sell has been the fantastic repair center/customer service. Because I work from home, I had to take my laptop home with the broken keyboard and buy a cheap microsoft keyboard to use for now.  I do plan to keep following up on this, becase something just doesn't seem right, but I fear that it's hopeless.

     

    Does anyone who's posted on here with similar issues have any good advice?

  • sanjampet Level 5 Level 5 (6,890 points)
    Currently Being Moderated
    Feb 2, 2013 4:24 PM (in response to mandelin)

    There might be moisture damage, I would want SOLID eveicence regadinging it, and tell the Tech to clean the connetacts with Gold Connact Cleaner.Where they sell the common contact cleaner(electronic siores). Ask for photps. take some youself, back up all your stuff first, ams let them fix the problem. You paid for AppleCare. or are still under warranty.  Be nice to the Genius bar guy, tell him your issues for thr beginging, and hopefully he is cool.   ATB

  • sanjampet Level 5 Level 5 (6,890 points)
    Currently Being Moderated
    Feb 2, 2013 4:47 PM (in response to sanjampet)

    Iv'e had 2 MBP's for a flat rate, about 1/3rd of replacing the machines, there was some iterfacr with the manager, who made a call. It was fixed. I hope this wll wprk for you.

  • mobilemobster Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2013 8:51 PM (in response to marc_ny)

    What a great discussion ... going on for months now. Even better.

     

    In my opinion, for the price we pay for Mac products (2-3x the PC equivalent), adding a simple gasket or barrier to prevent water leaks through the keyboard or seams should be required.

     

    I believe  "under engineering" of Apple products, esp. Macbook Pro, for liquid protection for the keyboard and seams is the issue here.

     

    If I have to replace $1,200 in parts for a $1,700 laptop because a small amount of coffee leakage (e.g. 1" by 1" or so), then in my opinion the laptop design is faulty in letting so little amount of liquid ruin so many parts.

     

    I was thinking about spending $1,000 on a Mac Mini server.  But, I'll just go buy 3, $300 PC computers on sale at Frys and put Ubuntu Linux on them.

     

    Problem solved. Apple looses a sale.

     

    Either way, it's not my problem any more.

     

    I won't ever buy an Apple laptop again, unless I can get some sort of tampon or absorbant material to put under the cover to absorb excess fluids.  Ooooh, now there's a product idea:

     

         iTampon.

     

    Awesome.

  • Shootist007 Level 6 Level 6 (16,640 points)

    The real problem is not with the units that have actually had something spilt on them, yes it is to bad but that IS a USER ERROR and Mac's, at least to me, seem more easily prone to this type of damage.

     

    But for those that KNOW there has never been anything spilt on them and Apple telling them they Have No More Warranty because of WATER DAMAGE.

     

    That is totally unacceptable. If and when I ever need to take my MBP in for warranty service I will remove the back and take my own picture and then let them claim there is water/moisture damage.

     

    As for me I will never ever buy another Apple product.

  • mobilemobster Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 11, 2013 1:29 AM (in response to Shootist007)

    I hear you Shootist007.

     

    The overall theme I'm hearing from this entire posting, with all the feedback seems simple: people seem upset because they feel Apple repair finds seemingly lame excuses for not repairing a computer under warranty.

     

    For what we pay for a device and the extended warranty, I feel Apple should repair all problems without question.

     

    I don't know if anyone mentioned this, so I will.  When a device has liquid damage, or some other thing in the category of "USER ERROR", then Apple won't service the device at all until APPLE (not you) fixes the problem.   And, Apple sets the price for a repair.

  • Eddie Ski Level 1 Level 1 (20 points)
    Currently Being Moderated
    Feb 21, 2013 5:22 AM (in response to mobilemobster)

    I'm on the fence here:

    -AAPL makes money off not only sales of new computers but parts. People seem to think a portable entitles them to take it into environments that otherwise common sense would not (out in the snow, at a table with drinks, to a rain forest, on a vanity while showering, in a backpack with a water bottle...).

     

    -with all the tech we use and take with us, there is a solution (spray) that can coat electronics and give them some resistance to moisture. Nothing is waterproof but if it could be, the cost would be prohibitive and tech obsolete before recovery of said cost.

     

    I see MANY spill damaged MacbookPros. I have quite a collection of images of the damage. Wine, coffee, tea, water, sportsdrinks, chemical... all by individuals that are not responsible with their laptop. Now about humidity, read the operational environment listing :

    • Operating temperature: 50° to 95° F (10° to 35° C)
    • Storage temperature: –13° to 113° F (–24° to 45° C)
    • Relative humidity: 0% to 90% noncondensing

    Apple puts LSI inside to prevent abuse. Trust me, people lie. Someone in this post said they had no idea how it had water in it, and that it was left in an office most of the time. Was it locked up in a drawer? Perhaps a cleaning person or nefarious person damaged it? Or what other time was it not in the office? Moisture to trip an LSI is contact. Humidity has to be ridiculous to condensate to trip one. But it can happen (think rainforest or dry outside, wet warm inside-repeat). But stains, oxidation, corrosion, arent't there from the factory.

     

    Buy insurance if you can't be prepared for accidental damage. And please, don't put your Macbookpro in a bag, with liquid  (e.g. water bottle). It WILL open and it WILL damage it. And if you get something into that laptop, turn it off asap. get it to an apple store (or authorized service provider). Don't put rice in it. Don't move it much (the liquid will move around and do more than you think as that battery is ALWAYS connected now).

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