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TS3992: iCloud: Troubleshooting creating an iCloud backup

Learn about iCloud: Troubleshooting creating an iCloud backup

TS3992 My iPad will not backup. Why? It starts, estimating time, then seems to freeze.

298 Views 1 Reply Latest reply: Feb 11, 2013 6:59 AM by Winston Churchill RSS
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Feb 11, 2013 5:33 AM

My iPad will not backup. It is plugged in, connected to wifi and locked. I have tapped the backup now tab in settings, and it starts backing up, but says estimating time and then seems to freeze. Any solutions?

  • Winston Churchill Level 10 Level 10 (81,670 points)

    Welcome to the Apple Community.


    First check that your device is correctly connected to the wifi/internet (settings > wifi)


    If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.


    If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.


    Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.


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