Skip navigation

Apple Configurator Can't install app configuration profile bug?

2091 Views 4 Replies Latest reply: Feb 11, 2013 6:57 AM by UAITGuy RSS
mattme33 Level 1 Level 1 (5 points)
Currently Being Moderated
Oct 8, 2012 9:23 AM

Hey all-


We currently use configurator to maintain 30 new ipads. We have updated the IOS on these devices to 6 and now whenever we install a configuration profile blocking people from installing their own app or in app purchases we get a "Can't install app" error message as part of the refresh process. I understand I am using configurator with a drastically changed device and the profile part of configurator hasn't been updated yet. As of right now the only workflow I have found that works is to


1.) Unsupervice the device

2.) Resupervise it

3.) Reinstall apps

4.)Install the configuration profile blocking app purchases.


I have to do this any time I want to do application updates...


Anybody else runing in to this problem?

iPad, iOS 5.1
  • Level 1 Level 1 (10 points)

    Thanks @mattme33.  This helped a bunch!  Agreed that it is frustrating that we can't block things like installing apps, and working in a school, even having the camera usable is a problem.  Would be nice to get this addressed.

  • ryanm512 Calculating status...

    there is a much easier way to go about adding apps. all you need to do is uncheck the profile that has the restrications. refresh all the devices. then add the new apps you want (click apply) once these apps have installed you can re-check the profile and apply that. then the new apps will be on the ipads and the profile settings will still be inplace.

  • UAITGuy Level 1 Level 1 (0 points)

    Thank you for the answer.  i agree with mattme33 that this needs to be addressed by Apple, but in the interim I can now setup my iPads and start using Configurator to improve the configuration of my devices.


More Like This

  • Retrieving data ...

Bookmarked By (1)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.