1 2 Previous Next 21 Replies Latest reply: Feb 21, 2013 9:00 AM by jeff work
jeff work Level 1 Level 1 (0 points)

My time cannot be set by checking the auto set and having the time set by apple. It always defaults to GMT no matter where I set the time zone.

I can set it manually, but now time stamps on my emails & reminders are wrong. I have tried reseting the NVRAM & have replaced the CR2032 battery.

  • 2. Re: wrong time in mail & cannot be set automatically in setup
    Grant Bennet-Alder Level 8 Level 8 (49,285 points)

    More than a handful of users have fixed their time problems by re-specifying a "canned" Time format, such as US time format or UK time format.

     

    Linc Davis has pointed you to exacly the right article.

  • 3. Re: wrong time in mail & cannot be set automatically in setup
    jeff work Level 1 Level 1 (0 points)

    Thanks, but Mail still displays the wrong time on email messages and still can't use auto sync for date & time (2010 Mac Pro, ML). At least my calender & reminders are the correct time. Syncing with the same mailboxes using my macbook pro (2011 ML) same messages have the correct date. I have no clue where to go from here.

  • 4. Re: wrong time in mail & cannot be set automatically in setup
    Grant Bennet-Alder Level 8 Level 8 (49,285 points)

    And what "canned" Time format or Region have you selected from this pane:

     

    Screen shot 2013-02-07 at 3.47.21 PM.png

     

    .

  • 5. Re: wrong time in mail & cannot be set automatically in setup
    jeff work Level 1 Level 1 (0 points)

    I tried several regions, but none made any difference. US is my default region

  • 6. Re: wrong time in mail & cannot be set automatically in setup
    Linc Davis Level 10 Level 10 (118,510 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • 7. Re: wrong time in mail & cannot be set automatically in setup
    jeff work Level 1 Level 1 (0 points)

    Same problem in all tests. Still could not use auto time to set time either using ethernet or using airport with "use my location" (location allowed).  Time differential on emails- Time sent 8:16 am. Time stamp on email 2:16 PM

     

    thanks

    jeff

  • 8. Re: wrong time in mail & cannot be set automatically in setup
    Linc Davis Level 10 Level 10 (118,510 points)

    If you have more than one user account, these instructions must be carried out as an administrator.

     

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

     

    Enter "ntp" (without the quotes) in the Filter text field. Select the most recent 50 or so messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    If there are long runs of repeated messages, post only one example of each. Don't post many repetitions of the same message.

     

    When posting a log extract, be selective. Don't post more than is requested.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

  • 9. Re: wrong time in mail & cannot be set automatically in setup
    jeff work Level 1 Level 1 (0 points)

    Only 2 different entries repeated.

    2/11/13 6:53:56.799 AM TechToolProDaemon[100]: kCGErrorInvalidConnection: CGSGetEventPort: Invalid connection

    2/11/13 6:56:44.732 AM CleanAppDaemon[256]: kCGErrorInvalidConnection: CGSGetEventPort: Invalid connection

  • 10. Re: wrong time in mail & cannot be set automatically in setup
    Linc Davis Level 10 Level 10 (118,510 points)

    I wasn't asking only for repeated entries. I was asking for the last 50 entries with repeats eliminated.

  • 11. Re: wrong time in mail & cannot be set automatically in setup
    jeff work Level 1 Level 1 (0 points)

    No, those were the only entries and they were repeated. 4 or 5 times.

    Anyway nothing shows now after using the ntp filter even after reloading.

  • 12. Re: wrong time in mail & cannot be set automatically in setup
    Linc Davis Level 10 Level 10 (118,510 points)

    Launch the Activity Monitor application in the same way you launched Console.

      

    Select All Processes from the menu in the toolbar of the Activity Monitor window, if not already selected. Enter "ntpd" (without the quotes) in the "Filter" text field. Is a process with that name listed?

  • 13. Re: wrong time in mail & cannot be set automatically in setup
    jeff work Level 1 Level 1 (0 points)

    No, it doesn't look like the ntpd daemon is running.

  • 14. Re: wrong time in mail & cannot be set automatically in setup
    Linc Davis Level 10 Level 10 (118,510 points)

    You're using the "CleanApp" crapware, which is perfectly capable of wrecking an OS X installation. I suggest you back up all data, get rid of "CleanApp" and the equally worthless "TechTool" according to the developers' instructions, and then reinstall OS X. Then check again to see whether ntpd is running.

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