DrNoir

Q: Your Apple ID has been disabled!?

After I had to change my cc# due to a security breach, I can't down load new apps or update the old ones. I am logged onto iTunes, and apple with the new info, but iPad says- "your apple I D. has been disabled." yikes!

Any thoughts?

Thanks!

IPad, iOS 4

Posted on Jan 20, 2011 7:16 PM

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Q: Your Apple ID has been disabled!?

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  • by Chris CA,

    Chris CA Chris CA Feb 11, 2013 11:16 AM in response to pzabransky
    Level 9 (79,577 points)
    iPhone
    Feb 11, 2013 11:16 AM in response to pzabransky

    pzabransky wrote:

     

    Hi Chris, if you're directing me here: http://www.apple.com/support/itunes/contact/, it's completely useless.

    So you could not contact iTunes Support at the link I posted?

  • by sebou113,

    sebou113 sebou113 Feb 13, 2013 5:24 AM in response to DrNoir
    Level 1 (0 points)
    Feb 13, 2013 5:24 AM in response to DrNoir

    my apple id has been disabled this thing is so freaking annoying!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • by genchz,

    genchz genchz Feb 13, 2013 9:02 AM in response to DrNoir
    Level 1 (0 points)
    Feb 13, 2013 9:02 AM in response to DrNoir

    My Apple ID has been disabled for no reason when I was in vacation right I needed to download some apps of travel companies. I changed the password, applied all advices, emailed apple support, called US Apple support, called Netherlands Apple Support, used alive chat but NOTHING fixed the problem. It is 1 week and my ID is still disabled, more I cant use the apps I bought on my iphone. I had money in my gift card but it is gone now too.

     

    All those things happen with such a "high standard" company. I am totally frustrated with Apple. They literally dont have a customer support department. Everybody directs the customer to somewhere else. When I open a case through the web form, it is automatically getting closed. It is all chaos, I hope this is not the beginning of the end for Apple brand.

  • by jaw444,

    jaw444 jaw444 Feb 13, 2013 9:09 AM in response to pzabransky
    Level 1 (13 points)
    Desktops
    Feb 13, 2013 9:09 AM in response to pzabransky

    Peter

    when i click on the link posted by Chris and in your post, after   checking the 'your apple ID has been disabled..' etc option, it takes me to a page where there is only two support options---one is a link to an article you can read and the other is a button to click on to email support.  You did not get those options?

     

    from the link in your post you go to > contact support, choose itunes store >   account management option > apple id has been disabled for security reasons option >  download article and/or email support

     

    You did not get this?

     

    At any rate, my experience and common experience is that emailing support is a waste of time.

     

    Just call tech support (800-275-2273) and tell them what the problem is.  If the person you get on the phone  can't help or solve the problem, ask to speak to the security team.

     

    I am assuming you already went to the apple website and reset your password there, but for some reason that didn't work.  That's where they email you a link after you reset your password and you click on the link in the email and it takes you to a page where  you're verified as the same person who reset the password, and then it works.  Did you try that and it didn't work?

     

    When i followed the instructions on my iphone to reset the password, like you, i tried three or more times, having to think of another new password each time, and every time, like you, i got the same error message, endless loop, but on the Apple website, there was a way to reset the password if you could answer the security questions that i described, or where you change the password and then get an email with a verification link.  Those things weren't working for me either because i created the apple ID before they even used security questions, and because when i got the verification email, the verification link was dead. 

     

    At that point, i would say call support and insist on speaking to someone who can solve it.  apparently they deal with this problem all day long and the cause of it can be different for different people.

  • by genchz,

    genchz genchz Feb 15, 2013 12:45 AM in response to DrNoir
    Level 1 (0 points)
    Feb 15, 2013 12:45 AM in response to DrNoir

    I called Apple support again. A lady held me on line for 20 minutes first then she found out she cant solve the problem and directed me to the security team. It took extra 15 minutes and he told me he contacted to iTunes but they cant enable my account and they dont know the reason. He said he will email me once he finds the reason but as expected he didnt. In the end, 35 minutes phone talk and my ID is still disabled. I am seriously giving up now. Apple literally stole my money in my iTunes card.

  • by angelinalo,

    angelinalo angelinalo Feb 26, 2013 7:21 PM in response to DrNoir
    Level 1 (0 points)
    Feb 26, 2013 7:21 PM in response to DrNoir

    Do you know the number for Canada technical suport service?

    I think I have to try to call them, because now I can not connect my facetime too..

     

    Thankyou Chris for your previous respond..

  • by samiya jahan,

    samiya jahan samiya jahan Feb 26, 2013 8:46 PM in response to angelinalo
    Level 1 (0 points)
    Feb 26, 2013 8:46 PM in response to angelinalo

    For me calling 1-800-263-3394 helped. It took almost half an hour on the phone, but my account is enabled now.

  • by angelinalo,

    angelinalo angelinalo Feb 26, 2013 9:26 PM in response to samiya jahan
    Level 1 (0 points)
    Feb 26, 2013 9:26 PM in response to samiya jahan

    Ok..

    I will try it..ya its Canada tech support number, due to im out of country, so have to try International call..

    thanks a lot..

  • by Chris CA,

    Chris CA Chris CA Feb 26, 2013 9:29 PM in response to angelinalo
    Level 9 (79,577 points)
    iPhone
    Feb 26, 2013 9:29 PM in response to angelinalo

    angelinalo wrote:

     

    Do you know the number for Canada technical suport service?

    See this -> http://www.apple.com/ca/contact/

  • by Really Pissed33,

    Really Pissed33 Really Pissed33 Mar 20, 2013 6:27 AM in response to DrNoir
    Level 1 (0 points)
    Mar 20, 2013 6:27 AM in response to DrNoir

    Hmmmm....without access to apps, this iPhone 5 is just another hunk o' plastic heading to a landfill in China....

  • by Chris CA,

    Chris CA Chris CA Mar 20, 2013 7:51 AM in response to Really Pissed33
    Level 9 (79,577 points)
    iPhone
    Mar 20, 2013 7:51 AM in response to Really Pissed33

    Really ******33 wrote:

     

    Hmmmm....without access to apps

    You cannot tap any icon on the screen to launch an app?

  • by Azashee,

    Azashee Azashee Mar 22, 2013 6:56 PM in response to DrNoir
    Level 1 (0 points)
    Mar 22, 2013 6:56 PM in response to DrNoir

    I have just had the "your apple ID has been disabled" message... I've only had my new iPad for 3days and already had 2 problems... Not a good start! :/

  • by icafe23,

    icafe23 icafe23 Mar 23, 2013 7:52 PM in response to DrNoir
    Level 1 (0 points)
    Mar 23, 2013 7:52 PM in response to DrNoir

    I have no idea why the great man stand behind the great success like steve job left us full of pain by delegating the job to the guy with low experience n knowledge to manage the giant company  like apple as they have no positive solution like when steve still alived beside nlocking apple id to hurt customer feeling n losing money. Apple is now acting like a scammer n customers seem a victim of their weakness. I waste over 1000usd with the fking disabled apple id.

  • by Chris CA,

    Chris CA Chris CA Mar 23, 2013 9:20 PM in response to icafe23
    Level 9 (79,577 points)
    iPhone
    Mar 23, 2013 9:20 PM in response to icafe23

    icafe23 wrote:

    a bunch of stuff I don't understand...

  • by amoryfrombc,

    amoryfrombc amoryfrombc Mar 24, 2013 9:38 AM in response to icafe23
    Level 1 (0 points)
    Mar 24, 2013 9:38 AM in response to icafe23

    @icafe23 - You're not going to get much help by standing on a soap box.  This forum is for Apple users.  Apple reps don't usually follow this post.

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