2 Replies Latest reply: Feb 11, 2013 11:43 AM by Emma10112
Emma10112 Level 1 Level 1 (0 points)

On my macbook pro i cant send emails on mail but can receive them. i have been to apple twice but havent been able to fix it can someone please help me solve this?

I got this for christmas and mail has never worked for sending emails, i also have an ipod touch with the same email and it works completly sending and receiving. I have a bt line and a hotmail email


MacBook Pro, OS X Mountain Lion (10.8.2)
  • 1. Re: I cant send mail but can receive mail
    SiobhanAoife Level 1 Level 1 (10 points)

    Hi Emma,

     

    I had this same problem with both my imac and mac book pro using hotmail via mac mail with bt as my internet provider. Suddenly 4 months ago out of nowhere i could receive emails but could not send them. I scoured all the threads followed all the fixes none of them worked. However I just phoned apple support and fixed it in a matter of minutes. I am SO happy. This is what the technician advised me:

     

    Go to your apple icon and scroll down to system preferences. Then dependant on what machine you have it is different for my imac and mac book pro click on either air port/wifi then the advanced tab in the bottom right hand corner. Then click on the DNS tab. Hit the + sign on the left hand side and type in 8.8.8.8 then hit the + sign again on the left hand side it will create a new line underneathe and type 8.8.4.4 then hit okay on the bottom right and then hit apply, again on the bottom right. Then send a test email to check but it should be fixed.

     

    Had to share this. Its been driving me mad for months.

  • 2. Re: I cant send mail but can receive mail
    Emma10112 Level 1 Level 1 (0 points)

    Thank you so much it worked!