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PowerBook will not boot

1325 Views 22 Replies Latest reply: Apr 21, 2006 2:47 AM by Red Dwarf RSS
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Frank_D Calculating status...
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Apr 12, 2006 3:43 AM
Hi all, I have a serious problem with my powerbook:

The last day or two the whole system has frozen (no cursor movement/no force quit) so I had to do a couple of hard resets (pressing the power button)

This morning a lot of white writing on black backing came up when the system froze and after shutting down using the power button when I try and boot it makes that noise (not the MacOS chime) but nothing displays on the screen.

Obviously this seems to be a serious problem, I am within my one year Apple warranty, is my only problem to take it back? If so what will they do to it?

Any help is much appreciated, Thanks,
Frankie
PowerBook G4, Mac OS X (10.4.6)
  • MacMat Calculating status...
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    Apr 12, 2006 3:51 AM (in response to Frank_D)
    Hi!

    OK first I would try to boot from the install DVD. Insert it and press C on startup and make a check of your harddisk.

    If this turns out to be OK, then I would start Apple Hardware Test.

    Do you have additional RAM installed? Because If I remember right, additional RAM can cause such sort of problems, esp. if your lower memory slot failed.

    Greets
    MacMat
    PowerBook G4 1,67 1GB RAM SuperDrive, Mac OS X (10.4.6)
  • Phil Vander Level 2 Level 2 (210 points)
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    Apr 12, 2006 6:33 AM (in response to Frank_D)
    It could be also a motherboard failure. Run Apple Hardware tests. To do this boot from the MacOSX DVD while pressing ALT key
    Powerbook 17, Mac OS X (10.3.9)
  • Tuttle Level 7 Level 7 (28,960 points)
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    Apr 12, 2006 8:28 AM (in response to Frank_D)
    Yes, your diagnosis appears to be correct, and the lower RAM slot has failed. This will entail replacing the logic board. If you are lucky and your s.n. falls within a certain series, even if you are out of the limited warranty period, Apple will do this work for you at no charge. See this Kbase article for more:

    http://docs.info.apple.com/article.html?artnum=303173

    Good luck!

    20" iMac G5 2.1GHz/2.5GB/10.4.6; PB17 1GHz/1GB/10.4.6; iMac DV SE 400/256/9.1;, AEBS; iSight; 5G/30GB, 4G/40GB iPod; 4x OWC MEP FW800 HDs; Canon LiDE 80, i80
  • Tuttle Level 7 Level 7 (28,960 points)
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    Apr 12, 2006 9:40 AM (in response to Frank_D)
    Better a loose module than a broken solder.

    20" iMac G5 2.1GHz/2.5GB/10.4.6; PB17 1GHz/1GB/10.4.6; iMac DV SE 400/256/9.1;, AEBS; iSight; 5G/30GB, 4G/40GB iPod; 4x OWC MEP FW800 HDs; Canon LiDE 80, i80
  • MacMat Level 1 Level 1 (125 points)
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    Apr 12, 2006 10:07 AM (in response to Frank_D)
    Hi!

    I do not want to depress you, but as far as I know it is common, that after switiching the memory modules both slots will be working for a while.

    I hope for you, that you have no broken lower slot, but as soon as the system freezes return be prepaired to check the system profiler. It shows the memory slots and there you can deduce if the lower slot is probably broken (if is missing again).

    Greets and best wishes

    MacMat
    PowerBook G4 1,67 1GB RAM SuperDrive, Mac OS X (10.4.6)
  • ccenfetelli Calculating status...
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    Apr 12, 2006 11:51 AM (in response to Frank_D)
    Let me tell you that my son's wouldn't boot and we returned to Apple, there was no damage when we took it to the store and when it was sent to Apple it now has water damage and they will not repair it and want $1000 to do so. I would be VERY leary of sending it to Apple.
    Powerbook, Mac OS X (10.4.4)
  • Red Dwarf Level 6 Level 6 (14,890 points)
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    Apr 12, 2006 12:53 PM (in response to Frank_D)
    Hi Frank,

    The Apple Store in Regent Street is not your only option albeit a good one. There are a few Apple Authorised Service Providers (AASP) quite nearby who are more than capable of carrying out any repairs under warranty. You have many options.

    With regards to the earlier comment about not trusting Apple let me assure you that this is not the case. As a user, on the whole I have had excellent service both from the Apple Store in Regent Street and from Apple UK.

    I personally prefer to mostly deal with AASPs but that's just me.

    RD
    iMac 17" Intel, PBG4 12" 867MHz, iPod 3G 30GB + lots of other goodies, Mac OS X (10.4.6)
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