Skip navigation

HT2477: Mac Basics: The essentials

Learn about Mac Basics: The essentials

HT2477 Uninstall Software Update; Can't Install Microsoft Silverlight

973 Views 1 Reply Latest reply: Feb 12, 2013 4:45 AM by ds store RSS
lcannady Calculating status...
Currently Being Moderated
Feb 11, 2013 11:42 PM

The above info is all well and good. However, what can you tell us about how to reverse (uninstall) a software update that is causing problems with other applications? Specifically, yesterday I ran a manual Software Update from the Finder. After it was installed, I could no longer run Netflix from Safari.


I now get a message saying that I have to install Microsoft Silverlight (which I had previously installed and which had worked okay with Netflix for a long time). After doing the download and going through all the screens to install it, I get the message that the installation can't be completed, because there is already a newer version installed. [How could that even be possible, since it's a new download?]


As you no doubt know, there is a LOT of info on the Internet about this problem. I followed all the posted advice and completely removed every remnant of Silverlight that I could find; I even opened EVERY file folder to see if the "normal" search process possibly missed anything that looked remotely like any of the many files that were listed on the Internet. Apparently that process worked for some people, but that was before these latest updates. NOTHING has worked for me, so I can't install Silverlight again, and it is required for Netflix. Changing browsers was also no help.


At this point, I think the only solution is to uninstall the updates (and maybe experiment with reinstalling them one at a time). Unfortunately, I don't yet know how to do this...or if it is even possible (Some Internet advice says it is not possible, unless you have a "go-back" app installed, and I do not). Any other suggestions will be appreciated. Thanks in advance.



lcannady AT pacbell DOT net

MacBook Pro, Mac OS X (10.6.8), Also have MacBook Air - NOT updated


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.