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Final Cut Pro X freezing on top spec new 27" iMac, help!

42226 Views 489 Replies Latest reply: Sep 22, 2013 6:20 AM by Tom Wolsky RSS Branched to a new discussion.
  • Mudygreezy Calculating status...

    I think it's important to offer my two cents, if only to add to the ranks and bluster the urgency of this problem. I have a spec'd out iMac as well(3.4ghz i7 processor, 680 card, 32gb memory, fusion drive). It's the baddest machine they make and it cannot handle it's company's own software? Today FCP X was working fine until I got an email notification. A freakin' email notification and the screen froze.

    I hate having to hard power down a machine this expensive. It's not good for it. Couple this with the fact that most of my files that worked with FCP 7 have to first be converted (by an outside source)before they'll work with FCP X.  And don't even get me started on the lack of FireWire ports.

  • yweski Calculating status...

    Same here, until I read this post.

  • mikaelfromsmørum Calculating status...

    This issue should get some serious attention. Share this article whereever you find it relevant:

  • mikaelfromsmørum Level 1 Level 1 (0 points)
  • le500 Calculating status...

    Agreed. Just Tweeted it to @applenws They have more then 450,000 followers


    Have also sent the last 4 updates to this post to my AppleCare and FCPX contact working on this case.


    We definetly need to make lot's of noise about this, because it's not moving fast enough, especially for thos that have discarded there old Mac when they received the new monster. These guys are unable to work and Apple needs to take that into consideration and get moving on this.

  • verstaerker Calculating status...

    yes that's really an annoying and dangerous bug ... i had it on my MP 2008 32GB Ram,with a Radeon 6870 1GB


    when i wanted to render a video ... when i came after hours back to check the result i found my machine frozen but the fans were going wild and the machine was really warm


    i will retweet your psot on twitter

  • DjangoDE Calculating status...

    Also tweeted this to 9to5Mac and macrumors


    It's simply a shame that Apple still hasn't done anything...

  • le500 Level 1 Level 1 (0 points)

    @engadget has now received the Tweet also.

  • Surf City 1 Calculating status...

    I had hopes of starting off the new year with a brand new, $3300 machine that would give me the competitive edge in I'm worse off than I was with a 2011 MacBook Pro.


    On the bright side, I did just have my first 2 minute video not crash! Small triumphs!

  • Hirschkorn Level 1 Level 1 (0 points)

    I'm sure they will release an update to fix this issue - eventually. But this should have never happened in the first place: you are supposed to test your own software on your own hardware... Plus, we're talking of pro software here, it's not like a stupid game won't work on a stupid iPad. (Oh, shame on me, forgot that these days Apple makes most of its revenue from iOS devices and the pro market doesn't count anymore. Ah well.)

  • le500 Level 1 Level 1 (0 points)

    Thanks for the update Jon, I also mailed end of last week several of these messages from this thread to my FCPX contact and asked for an update but the return mail said she was out of the office until tonorrow. So as soon as I hear from here I will also post it here.

  • Studio Engineer Level 2 Level 2 (445 points)

    I think you can start by blaming fusion drive.... Chernobyl-drive would be a better name for fusion-drive ;-))))

  • Hirschkorn Level 1 Level 1 (0 points)

    What makes you say that? Do you have solid proof? (Ordered mine with the 3TB Fusion - a 512 SSD would have been nice, but the 768 one is way too expensive and, by not providing a smaller SSD, it's pretty clear that Apple wanted its cliens to buy the Fusion... Kinda incorrect, but what are you gona do?)

  • Studio Engineer Level 2 Level 2 (445 points)

    I noted that I forgot to "Clamp" my statement to be confined to apps in need of High Performance.


    Fusion drive WILL give the users a speedup when using Mail/safari-category-apps. And that is what it is created for.... Folks who cannot/wont/dont-need-to afford the "true" SSD solution. Which is basically the 95% of all Mac users. So Fusion Drive is fantastic for those (In most cases)....


    My assertion was aimed at Pros hauling serious I/O. It is NOT based on ANY reviews by anyone but on my own research. Anyone making a serious living with such apps CAN afford the true SSD solution and should opt for that. Anyone who arent completely relying on such apps to provide monthly bread n butter might be able to deal with the Fusion-Trade-Offs.


    I did not want to leave you without someone "officially" talking about this... So - here is a link to one... You SHOULD research this a little deeper yourself, especially if you are in the category of folks who cannot/will-not afford the bad mood fusion drives will give the user in the crave for performance with I/O & Performance-hungry applications.




    PS --- If you make money with your work... The time trouble-shooting Fusion-Drive performance issues and stress-induced irritations --- is equal to TIME and MONEY. And LOTS of it too. If you make $200 an hour working on a project and you have to spend 5 hours writing on forums to figure out why your full-spec Mac aint cutting to the chase... Then that is $1000 worth of time (If you make less or more == Do the math  ).

         If you a creative you do NOT want to exit "Creation-Hour" by something as dumb as being agitated over a non-performing (Should-be-performing) brand new gorgeous Mac.


    Initially the Fusion drive seems as the cheeper choice. In the end when adding all the trouble-shooting time... One could have bought two new Macs each with a 768GB SSD ;-))))

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