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Photostream is not syncing on my Windows 7 PC

365857 Views 387 Replies Latest reply: Mar 29, 2014 5:54 AM by AnabJorge RSS
  • James Mitchell1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 27, 2013 8:00 AM (in response to paragontony)

    Right click on start.  left click on open explorer, on the left under favorites, left click photo stream, right click under photostream, make new photo stream.   Copy pictures into new photo stream.  Wait.   done.

      Ignore all other do this, do that suggestions here.   They do not work. 

  • paragontony Calculating status...

    Hi James, thanks for taking the time to reply.

     

    The photostream on the pc works fine for new pictures. I put a new photo in uploads and it appears in my photostream. The issue I have is there are 2000 photos in icloud that I cannot get back down. They previously were on the ipad but disappeared and cant get them back.

     

    The web and even here there are many individuals with the same issue using Windows. Its a common issue and I have yet to see an Apple employee solve this issue in the many posts. Apple hasnt even entertained a response in most topics with this issue which leads me to think there is an issue and they are not saying ?

     

    It all works fine for new pictures but we cannot get back old stored pictures.

     

    Why is it we cant have an icon for pictures when signing into www.icloud.com ... another rant... :-)

  • sbailey4 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 28, 2013 2:04 PM (in response to paragontony)

    If I recall there is a database that keeps track of all photos that have already been downloaded to prevent them from downloading over and over. Perhaps you can remove Photo stream (iCloud control panel) from Windows,after moving your pictures somewhere locally. And look through and delete all referenced folders to photostream . Look in user\appdata folder too after making that folder visable since its a hidden folder. reboot wher PC then reinstall iCloud control panel and setup Photo stream again. That should force all iCloud photos to download again.

     

    Assuming they were not deleted somehow from iCloud using the reset photo stream option.

  • mr-nik Level 1 Level 1 (0 points)
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    Jan 28, 2013 2:57 PM (in response to paragontony)

    You might be disappointed if you think you've got 2000 pics in iCloud. As I understand it, it keeps a rolling stream of the last 1000 max. Certainly my experience bears this up... :-/ I hope they haven't been lost.

     

    The oddest thing is that they disappeared from your device. This is not the built-in behaviour, so I wonder if anyone has an explanation for that.

  • sbailey4 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 28, 2013 3:46 PM (in response to mr-nik)

    I missed that piece. Sounds like they were deleted. What about restoring your icloud backup for the device? Seems as for my Windows machine explanation above you are to 1:) turn off PhotoStream on the PC. 2:) Browse to C:\Users\myusername\AppData\Roaming\Apple Computer and rename the MediaStream folder to something else. (ie.  MediaStream-backup) 3:) Turn PhotoStream back on and it should recreate that folder and the database within it. Basically that should tell Windows that there have been no photos downloaded yet from PhotoStream and prompt it to get all pictures available. Now if they have been deleted and no longer in iCloud then of course not gonna help.

     

    The oddest thing is that they disappeared from your device. This is not the built-in behaviour, so I wonder if anyone has an explanation for that.

  • Paul_iOS Level 1 Level 1 (0 points)
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    Feb 2, 2013 2:17 AM (in response to WaterOz)

    Hi James Mitchell1, I tried what as suggested to Right click on start.  left click on open explorer, on the left under favorites, left click photo stream, right click under photostream, make new photo stream. This is where the fun ends. I don;t have the option to "make new photostream". The option available are: restore Show all folders, Expand to current folder. Please note directly under Photostream I have SkyDrive, so I clicked below SkyDrive...

     

    Any ideas? Many thanks.

  • sbailey4 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Feb 2, 2013 6:42 AM (in response to Paul_iOS)

    You have to open the photostream folder in my computer. Sounds like you are not actually in the folder. So try  this. Open My computer> open photostream  then right click in the blank area to get the create new photostream option or you can right click on an existing stream to add photos or change options etc.

  • James Mitchell1 Level 1 Level 1 (0 points)
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    Feb 2, 2013 7:42 AM (in response to Paul_iOS)

    in my photostream window I have 3 folders.  I have My Photo Stream  as one folder wedding and mexico.  click in the blank area under the folder you have called my photo stream and the only option you should get is new photo stream.   I know the first time I tried to follow someones directions on this I also had to wing it a bit to get there.

    Is your photostream folder in the default area on your computer?

    right click

    open windows explorer

    left click photo stream

    click on the blank area in the window that opens up entitled photo stream, not on the sidebar.  

      I have dropbox on mine and it is in the sidebar right under photostream.  I think you are clicking in the wrong area

     

    that help?

  • NastyNas Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 2, 2013 9:30 AM (in response to WaterOz)

    There are multiple problems here and no clear solution. There's obviously something wrong with Photostream on Windows (this thread is proof of it). I wish Apple would step up and provide an easier way to diagnose Photostream problems on Windows.

     

    At this point it's working for me, but I tried so many different suggestions I don't know which one actually fixed it.

  • Highway61Revisited Calculating status...
    Currently Being Moderated
    Feb 2, 2013 6:47 PM (in response to WaterOz)

    I've installed, deleted, and reinstalled the iCloud panel on my computer and the result is the same. When I click on the Photo Stream icon located on the started menu I receive this message:

     

    "This file does not have a program associated with it for performing this action.Please install a program or, if one is already installed, create an association in the Default Programs control panel"

     

    No clue what to do. Photo Stream between my iPhone, iPad, and Apple TV works, but I cannot sync it with my computer.

  • sbailey4 Level 1 Level 1 (5 points)

    I would recommend you uninstall the iCloud control panel. Then browse to C:\Users\your username\AppData\Roaming\Apple Computer/ and Delete or rename the "MediaStream" folder. Then browse to C:\Program Files\Common Files\Apple\ and delete or rename the "Internet Services" folder.

     

    Reboot the computer then install iCloud control panel again running as administrator (right click the installer and select "run as administrator"). Set it back up and try and keep the default folders for upload and download. 

  • Joe Siegler Level 1 Level 1 (10 points)
    Currently Being Moderated
    Feb 5, 2013 5:00 PM (in response to sbailey4)

    I uninstalled the 2.11 control panel, and neither the MediaStream or the Internet Services folders existed.

     

    I wonder if newer versions remove them at uninstall?

  • sbailey4 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Feb 5, 2013 6:41 PM (in response to Joe Siegler)

    Hmm maybe so. And you are showing hidden folders yes? In appdata folder under your user profile?

    C:\Users\youruser\AppData\Roaming\Apple Computer

  • vivexx Calculating status...
    Currently Being Moderated
    Feb 12, 2013 6:25 AM (in response to WaterOz)

    Fixed syncs problems for myself this way:

     

    1) Open iCloud control panel and turn off PhotoStream, then close it

    2) Delete c:\Users\%Username%\Pictures\Photo Stream folder

    3) Delete c:\Users\%Username%\AppData\Roaming\Apple Computer\MediaStream folder

    4) Open iCloud control panel and turn PhotoStream on

     

    It just start download photos right after last step. No uninstalling/reinstalling of anything required.

  • NastyNas Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 13, 2013 7:00 PM (in response to WaterOz)

    This is ridiculous. Somehow this problem came back. ApplePhotoStreamsDownloader.exe is using an entire CPU core and isn't downloading my pictures. I give up. Apple has been no help whatsoever with this issue.

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