4 Replies Latest reply: Feb 12, 2013 11:55 AM by BFswim
BFswim Level 1 Level 1 (0 points)

Once I get to the red slide button, it acts as if it is shutting down, then all of a sudden the apple sign reappears and it is back on

  • 1. Re: My iPhone will not turn off,
    Malignance Level 4 Level 4 (3,375 points)

    Try a reset: Press the Sleep/Wake button and the Home button at the same time for ten seconds until the Apple logo appears. Note: No data will be lost

     

    Try again... Do the results change?

  • 2. Re: My iPhone will not turn off,
    BFswim Level 1 Level 1 (0 points)

    No, I have tried about 10 times, and all it does is restart each time. It never turns off. Something is also draining my battery, even though I have everything at the bare minimum. No apps open, brightness almost to zero, no notifications on, etc.....

  • 3. Re: My iPhone will not turn off,
    Malignance Level 4 Level 4 (3,375 points)

    Software troubleshooting in order...

     

    Restart: Press and hold the Sleep/Wake button until the Power Off slider appears. Power off then power back on.

     

    If no change...

     

    Reset: Press the Sleep/Wake button and the Home button at the same time for ten seconds until the Apple logo appears. Note: No data will be lost

     

    If no change...

     

    Restore: First from backup... If no change as New > http://support.apple.com/kb/HT1414

     

    If still no change...

     

    It may be a hardware issue... you should take the device to the closest Apple store and have it looked at.

  • 4. Re: My iPhone will not turn off,
    BFswim Level 1 Level 1 (0 points)

    Thanks, I did back it up  yesterday so I will restore to see if that works before contacting apple support.