1 2 Previous Next 15 Replies Latest reply: Mar 6, 2013 10:00 PM by Clay142
Clay142 Level 1 Level 1 (0 points)

Has anyone else noticed that the LTE indicator in the upper left of the iPad screen says 3G a lot more often than LTE after upgrading to IOS 6.1?

It is very slow to surf the web or run any app that uses the internet.

 

I have tried turning off my iPad completely and then turning it on, but to no avail.

Cycling the Cellular data and the LTE switches in the Settings/Cellular data area also gives no improvement.

 

Any suggestions? or is Apple working on a patch?


iPad (3rd gen) Wi-Fi + Cellular (VZ), iOS 6.1.1
  • 1. Re: IOS 6.1 has lousy LTE. Why?
    stevejobsfan0123 Level 7 Level 7 (32,315 points)

    Have you checked with Verizon? There is the possibility of a tower outage.

  • 2. Re: IOS 6.1 has lousy LTE. Why?
    deggie Level 8 Level 8 (46,495 points)

    Admittedly mine is an AT&T model, but I am not seeing this behavior.

  • 3. Re: IOS 6.1 has lousy LTE. Why?
    Kappy Level 10 Level 10 (226,765 points)

    Where'd the tower go? Out for lunch?

  • 4. Re: IOS 6.1 has lousy LTE. Why?
    stevejobsfan0123 Level 7 Level 7 (32,315 points)

    Yes, but tell it to stay away from the coffee. Water + electronics do not mix .

  • 5. Re: IOS 6.1 has lousy LTE. Why?
    Kappy Level 10 Level 10 (226,765 points)

    You wouldn't know that by the number of people who keep putting their iPhones in water. Maybe these problems should be called "user outages."

  • 6. Re: IOS 6.1 has lousy LTE. Why?
    stevejobsfan0123 Level 7 Level 7 (32,315 points)

     

     

    Just picked "tower outages" because it was catchy - like "power outages."

  • 7. Re: IOS 6.1 has lousy LTE. Why?
    Meg St._Clair Level 8 Level 8 (38,390 points)

    Clay142 wrote:

     

    Has anyone else noticed that the LTE indicator in the upper left of the iPad screen says 3G a lot more often than LTE after upgrading to IOS 6.1?

     

    No, I haven't noticed this on either my iPhone or my iPad.

  • 8. Re: IOS 6.1 has lousy LTE. Why?
    OrangeMarlin Level 5 Level 5 (5,130 points)

    I took a risk and got Sprint, despite a rather lame LTE map. One week after getting it, they went live with LTE in my area of Los Angeles (and it has broadened widely since), even though it's not official.

     

     

    I'm happy with my uncapped LTE that runs just a touch slower than my Time Warner Cable. And it's faster today than it was a few weeks ago, as more towers go online in my part of the city. Let's hope for no earthquakes.

  • 9. Re: IOS 6.1 has lousy LTE. Why?
    Clay142 Level 1 Level 1 (0 points)

    I don't think there is a tower outage. I go to several places miles away in Los Angeles County and still it seems like my iPad prefers 3G over LTE.  LTE might show up for a few seconds, then back to snail speed. Like it prefers Tai Chi instead of Taekwondo. Maybe I'm being throttled?

  • 10. Re: IOS 6.1 has lousy LTE. Why?
    OrangeMarlin Level 5 Level 5 (5,130 points)

    Clay142 wrote:

     

    I don't think there is a tower outage. I go to several places miles away in Los Angeles County and still it seems like my iPad prefers 3G over LTE.  LTE might show up for a few seconds, then back to snail speed. Like it prefers Tai Chi instead of Taekwondo. Maybe I'm being throttled?

     

    As your local expert on LA County, I can tell you that Verizon has variable coverage especially along the mountains.

  • 11. Re: IOS 6.1 has lousy LTE. Why?
    Clay142 Level 1 Level 1 (0 points)

    I live near Long Beach, and I work in downtown Los Angeles. In both locations, the LTE indicator would go on much more often with the previous version of IOS.

    In LA I am on the 12th floor so I would expect poorer signals (since the antennas on the towers are pointed towards the ground) and also at my house I am away from major streets, but in both locations I had more LTE (about 70% of the time) a couple of weeks ago, but now I have about 95% 3G, 3% LTE and 2% nothing.

  • 12. Re: IOS 6.1 has lousy LTE. Why?
    j. michael Level 1 Level 1 (0 points)

    Same problem up here!

     

    I am in Canada using Rogers as ISP, specifically in the Toronto area which has around 4.5 million population - and LTE is now non-existent on my iPad Mini.  The only thing that I can correlate with is the 6.1 upgrade that I applied around the same time I noticed getting no service at all when I was about town, often just using Map, eMail or trying to fire up a webpage.

     

    I've already tried a new nano SIM from Apple.  It worked for a short while immediately after my ISP registered the new SIM.  Then I (foolishly) put the iPad down and resumed my other activities.  After about 2-3 hours later, I tried the iPad from the exact same location and LTE vaporized and 3G was barely working and then it too quit and I got no connection at all.

     

    I reset all settings and now my iPad seems to get useable 3G service but it is VERY CONFUSED ABOUT LTE.  At times it will detect LTE signals and resume LTE service with 2 bars.  But when I try a connection it  almost immediately fails.  Other times, it tries the LTE connection and takes an extremely long time trying to disply a webpage on Safari (progress bar to approx 60%) but displays nothing.  It is not switching to 3G - it's just sitting there with no data and LTE with 2 bars, the network activity indicator spinning.

     

    I'm working with  Apple US tech support on this problem and my contact seems to indirectly acknowledge there may be an 6.1 issue but so far we haven't begun discussing this yet.  I won't be able to speak to him again till Monday.

  • 13. Re: IOS 6.1 has lousy LTE. Why?
    Clay142 Level 1 Level 1 (0 points)

    I went to my local Apple Store yesterday and told a nice Genius my problem. All he did was toggle the cellular service on and off in the Settings and to my dismay the LTE began to work, and he advised me that LTE still has some bugs and Verizon is still working on it. I was not satisfied with his answer, and after I left the store (of course) it went back to 3G.

     

    However, in the course of my troubleshooting, a couple of days ago I played with locking my SIM with a PIN.

    This morning while trying to toggle the cellular service just to wake up the LTE I sighed and turned my iPad completely off. After turning it on it said "SIM locked, enter PIN." After I entered the PIN, the LTE started working!

     

    The LTE has been on for a couple of hours now, so with any luck, it will stay on.

     

    Clay

  • 14. Re: IOS 6.1 has lousy LTE. Why?
    j. michael Level 1 Level 1 (0 points)

    Thought I'd update my earlier posting.  I tried locking my SIM as Clay142 suggested.  Did not fix my problem but the iPad did seem to switch more readily to 3G when LTE got hung up.

     

    I've upgraded to iOS 6.1.2 and for whatever reason I believe my problem is now fixed, sort of.  The iPad works and LTE works when I take the iPad away from home.  LTE does not work at the location where ROGERS, my ISP originally provisioned the device for the new nano SIM I tried as a remedy.  LTE worked well right after the provision - I was on the phone with the ROGERS tech.  But LTE stopped working about 4 hours later when I picked up the iPad again.

     

    I think there are 2 things going on - Apple fixed something with iOS 6.1.2 because my iPad Mini is now working again when I take it away from home.  It is still not working at home because ROGERS has very poor LTE coverage where my house is.  The only reason I can think of why it worked during provisioning of the new nano SIM is that the ROGERS tech turned up the LTE coverage during the provisioning, then turned it back down afterwards.  I have had this happen with 3G service at another town some years ago where ROGERS had very poor signal at that location - the ROGERS tech actually told me they would turn up the signal for me and they did.  The signal did improve.

     

    I drove around the neighbourhood and using the iPad I was able to locate the boundaries where the signal drops right off, from 4 bars to 2 bars.  I cannot get a connection when LTE drops to 2 bars.

     

    Finally, I am quite miffed at Apple Tech Support.  Even though my iPad Mini was clearly under warranty and they acknowledged the problem, tech support simply stopped returning my calls and answering my emails even though the tech guy said he would get back to me.  This happened immediately after I asked them to provide some means of obtaining a numeric readout for the cellular signal instead of the rather unreliable 1-2-3-4-5 bars indicator on the upper left corner.  iPhone users can call a number and switch the bar display to a nurmeric display but since the iPad cannot dial, this feature doesn't work on the iPad.

     

    When I discussed this need for a cellular signal strength indicator the tech guy seemed to indicate it requires the iPad to be jail-broken which is ridiculous from a functional standpoint because signal strength is already being indicated, albeit in bars.  The tech guy seemed to "turn off" when I suggested that Apple look into providing such a feature.

     

    After that, both tech guys I was working with simply disappeared.  Very bizarre and unprofessional of Apple.  I complained to Apple when I received a request to rate the tech support response I received.  Hope they get their heads sorted out.

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