5 Replies Latest reply: Feb 28, 2013 4:16 PM by James121515
James121515 Level 1 Level 1 (0 points)

Hi guys,

 

I have been having serious problems with the software on my MacBook Pro. My Mac crashes all the time without warning, at least 4 or 5 times a day. I have no idea what could be causing the problem. I have attached my latest crash report as I do not know what to do look for. Everything else seems to be working just fine except that OS X crashes. I have already tried resetting the PRAM and verifying my boot drive, as well as disk permissions, on which no errors.

I have made a copy of the latest crash report, but cannot find a way to attach a text doc to this message.

 

Thanks for any help!


MacBook Pro, OS X Mountain Lion (10.8)
  • 1. Re: 2011 MacBook Pro constantly crashing
    James121515 Level 1 Level 1 (0 points)

    So my issue seems to be a recurring kernel panic, based on the messages that are displayed upon startup. Here is some of the kernel panic report:

     

    Interval Since Last Panic Report:  135347 sec

    Panics Since Last Report:          10

    Anonymous UUID:                    D0CCB605-2E33-D9E1-F013-B1C1AB1D6829

     

    Wed Feb 13 01:45:09 2013

    panic(cpu 2 caller 0xffffff802f4b7bd5): Kernel trap at 0xffffff802f4874b3, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0xffffff801a879308, CR3: 0x0000000031e6f000, CR4: 0x00000000000606e0

    RAX: 0xffffff801a879308, RBX: 0xffffff803963a0a8, RCX: 0xffffff801a879308, RDX: 0x0000000000000004

    RSP: 0xffffff811fbe3dc0, RBP: 0xffffff811fbe3de0, RSI: 0x0000000023c34600, RDI: 0xffffff80333f48c0

    R8:  0x0000000000000001, R9:  0x0000000000000000, R10: 0xffffff802fabdc22, R11: 0x00000000ffffff01

    R12: 0x000000000000918a, R13: 0x000000000000006e, R14: 0xffffff80333f48c0, R15: 0xffffff80323f0000

    RFL: 0x0000000000010282, RIP: 0xffffff802f4874b3, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0xffffff801a879308, Error code: 0x0000000000000000, Fault CPU: 0x2

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff811fbe3a60 : 0xffffff802f41d626

    0xffffff811fbe3ad0 : 0xffffff802f4b7bd5

    0xffffff811fbe3ca0 : 0xffffff802f4ce4ed

    0xffffff811fbe3cc0 : 0xffffff802f4874b3

    0xffffff811fbe3de0 : 0xffffff802f47e01f

    0xffffff811fbe3f70 : 0xffffff802f47ecf2

    0xffffff811fbe3fb0 : 0xffffff802f4b26b7

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    12C60

     

    Kernel version:

    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

    Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

    Kernel slide:     0x000000002f200000

    Kernel text base: 0xffffff802f400000

    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

  • 3. Re: 2011 MacBook Pro constantly crashing
    James121515 Level 1 Level 1 (0 points)

    Oaky I think I might have misdiagnosed my problem. I do not receive a message that says "You need to shutdown your computer". What happens in my case is, the computer just reboots instantaneously without warning. Not sure if this indicates a kernel panic.

  • 4. Re: 2011 MacBook Pro constantly crashing
    EPA0576 Level 1 Level 1 (0 points)

    I am having exactly the same problem. My MacBook Pro reboots instantaneously, with no warning and for apparently not reason. At first I thought it was Chrome, so I began to use Safari but it doesn't matter, it crashes anyways and I don't get a crashing report.

    What to do?

  • 5. Re: 2011 MacBook Pro constantly crashing
    James121515 Level 1 Level 1 (0 points)

    Do you by any chance have CrashPlan? I do, and it seems like the majority of the time when a KP happens, it happens while the CP backup engine is running AND I happen to have a USB device (such as an external hard drive) plugged in. I called AppleCare to see what they had to offer in the way of advice, and they had me through the usual troubleshooting motions: update OS if there are any available (there wasn't), verify and repair the disk permissions through recovery (there were no errors), try booting in safe mode, and resetting PRAM, all of which didn't work. He then basically told me to back up my hard drive and format and reinstall from scratch, and manually migrate only my documents, media, and apps; no system files such as the user library folder or any other system/preference folders. Overkill probably, but I have done this many times so it wasn't a big deal for me. He explained that the problem is likely due to external 3rd devices, such as USB hard drives, and that I should investigate and try to update the drivers for these. Meanwhile, I have formatted and reinstalled, but did not install the user library directory, CrashPlan, nor java (which CrashPlan depends on). So far I have not any KP's, including when USB devices are attached.