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Apple offers no solution for USB3 and Bluetooth problems

668 Views 8 Replies Latest reply: Feb 14, 2013 2:19 AM by jeroengroter RSS
jeroengroter Calculating status...
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Feb 13, 2013 4:46 AM

Despite several calls and mails, Apple leaves me in the dark concerning problems I have with my 2012 Mac Mini. First there were the HDMI dropout problems, but now, I have lots of problems with my Wireless Keyboard, Trackpad and Mouse. They simply don't work reliably when I have my Lacie Porsche 9230 USB3 disk connected to one of the USB3 ports.

 

All is very clear, because when I disconnect the Lacie drive, all Bluetooth equipment works like it should again.

 

Apple does know about the problem (see the link to an Intel Whitepaper deeply buried on the Apple site: http://support.apple.com/kb/HT5172?viewlocale=nl_NL#15) but they refuse to offer a solution.

 

However, there IS a solution, and that is to shield the Bluetooth antenna with so-called EMI foil, but even if that is performed by an authorised repair centre, Apple refuses to let the guarantee intact. That could be understandable, but the thing is that they do not offer another solution.

 

Here you can see the shielding procedure: http://eshop.macsales.com/item/Other+World+Computing/DIYIMM12BTS/

 

I want Apple to acknowledge that there is a problem. Making a machine with USB3 and Bluetooth, but knowing about the fact that this conflicts, is like selling a chair you can't sit on.

 

Does anybody recognise this problem? Are there solutions given to people by Apple?


Mac mini, OS X Mountain Lion (10.8), Plex

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