10 Replies Latest reply: Feb 13, 2013 11:32 AM by Csound1
manofdogz Level 1 Level 1 (25 points)

I used to use Apple Mail for personal and Entourage for business but have just merged both in Apple Mail.

 

I imported my business inbox (MBox export from Entourage) and all appeared in the new account sub-mailbox in Apple Mail.

 

However, a short time later, the emails moved themselves to the main In-Box. New business emails received directly to Apple Mail go straight to the business sub mail box but the imported ones from Entourage won't stay there - they just go back to the main In-Box no matter how often I drag them out

 

 

Anyone shed some light on this?


iMac, Mac OS X (10.7.4), 27" | 2.7 Core i5 | 12GB Ram
  • 1. Re: Why can't I move imported emails to a different mailbox
    Matt Clifton Level 7 Level 7 (27,790 points)

    Messages shouldn't move themselves from mailbox to mailbox for no reason. Can you post a screenshot of your mailbox sidebar (open the Inbox if necessary to show the different accounts), and indicate where you are trying to keep the messages? Blur out any information you don't want us to see.

     

    Matt

  • 2. Re: Why can't I move imported emails to a different mailbox
    Csound1 Level 8 Level 8 (35,455 points)

    Also tell us what type of email account, synchronized? (Imap/Exchange) or not (POP3)

  • 3. Re: Why can't I move imported emails to a different mailbox
    manofdogz Level 1 Level 1 (25 points)

    Many thanks for the quick response. However, seem to have solved this by setting up a rule to move e-mails with a certain recipient address to the sub folder and then performing the rule on existing mail box.

     

    Also, in a seperate test, I selected some emails, right clicked and moved them using the contextual menu. This also appears to work.

     

    Previously I was selecting the emails and dragging them. For some reason they moved but very quickly disappeared back to the primary inbox.

     

    FYI, this is a POP account.

     

    I'm moving quite a few accounts, mostly iMap - hopefully will be straightforward

  • 4. Re: Why can't I move imported emails to a different mailbox
    Matt Clifton Level 7 Level 7 (27,790 points)

    I've found dragging and dropping in Mail not always reliable, especially with a large number of messages. Right-clicking and Move or Copy to another mailbox is better.

     

    Matt

  • 5. Re: Why can't I move imported emails to a different mailbox
    manofdogz Level 1 Level 1 (25 points)

    Also just noticed, the emails I moved are now in both places - the primary inbox and the sub inbox. I would have thought that 'move' means move and not copy?

  • 6. Re: Why can't I move imported emails to a different mailbox
    Matt Clifton Level 7 Level 7 (27,790 points)

    I still don't know what you mean by "sub-inbox". POP inboxes can't have mailboxes within them, as far as I'm aware.

     

    Matt

  • 7. Re: Why can't I move imported emails to a different mailbox
    Csound1 Level 8 Level 8 (35,455 points)

    I'm with Matt here, what do you mean by sub-inbox?

  • 8. Re: Why can't I move imported emails to a different mailbox
    Csound1 Level 8 Level 8 (35,455 points)

    manofdogz wrote:

     

    Also just noticed, the emails I moved are now in both places - the primary inbox and the sub inbox. I would have thought that 'move' means move and not copy?

    It does, stop whatever you are doing until at least one of us has an idea what you are doing.

  • 9. Re: Why can't I move imported emails to a different mailbox
    manofdogz Level 1 Level 1 (25 points)

    Ok. At top left you have 'inbox'. When you create additional accounts they appear as inboxes named as your new accounts below but the top one stays as 'inbox'. In that sense they are like sub folders of the main inbox. In my case one is "iCloud" and one is my trading name 'kikk'

     

    When I first imported an mbox from Entourage it appeared in a folder further down called 'import'.

     

    From there I dragged all imported emails into the 'kikk' inbox. They appeared in there but shortly after I found all the imported emails had gone into the top 'inbox' and were missing from the 'kikk' inbox. Some new emails had arrived and they went straight into the 'kikk' box and stayed there. It was only the imported emails that moved.  When I tried dragging them back they wouldn't stay.

     

    Hope this clarifies things a bit?  And thanks again for your help

  • 10. Re: Why can't I move imported emails to a different mailbox
    Csound1 Level 8 Level 8 (35,455 points)

    manofdogz wrote:

     

    Ok. At top left you have 'inbox'. When you create additional accounts they appear as inboxes named as your new accounts below but the top one stays as 'inbox'. In that sense they are like sub folders of the main inbox. In my case one is "iCloud" and one is my trading name 'kikk'

    No, they are seperate accounts, they are not like sub folders.

     

    To the left of the topmost Inbox there will be a small arrow, click on it and it will expand revealing all the inboxes that are displayed in it.

    Screen Shot 2013-02-13 at 1.30.21 PM.png

     

    Understanding this will also explain why the Mail has not moved at all, you are just using different routes to the same inbox.

    When I first imported an mbox from Entourage it appeared in a folder further down called 'import'.

     

    From there I dragged all imported emails into the 'kikk' inbox. They appeared in there but shortly after I found all the imported emails had gone into the top 'inbox' and were missing from the 'kikk' inbox. Some new emails had arrived and they went straight into the 'kikk' box and stayed there. It was only the imported emails that moved.  When I tried dragging them back they wouldn't stay.

     

    Hope this clarifies things a bit?  And thanks again for your help