7 Replies Latest reply: Feb 15, 2013 10:00 AM by Alanbournemouth
Alanbournemouth Level 1 Level 1 (0 points)

Never had a problem with iTunes Match. Had it 10 months now. Tried uploading some new CDs I got and it keeps doing one of a few things. Sometimes error 4002, sometimes error 4001 come up. Any other time, it just takes forever trying to upload and it says "error" in the icloud status. I have all my CDs on match so I deleted an album that was previously matched and then I re copied the cd to itunes. It then matched the cd again and was fine. So I deleted an album that was previously uploaded and its doing the same as my new CDs, it just says error when trying to upload. I've looked at lots of threads but can't find anything that works. I'm using a pc. I've tried holding down the alt key and the Ctrl key while turning match off and on, I've deleted all my music and itunes and reinstalled itunes. All my music comes back from the cloud except for the ones it won't upload.

 

It's really starting to frustrate me especially as I was going to go upgrade to a windows phone but decided to stick with apple. Now this is happening I'm beginning to wish I changed to a windows phone.

 

Anyone got any ideas? Any help much appreciated.


Itunes match, iOS 6.1
  • 1. Re: Upload errors on itunes match
    Jimzgoldfinch Level 5 Level 5 (4,700 points)

    Hi,

    Delete problem tracks and try importing them on a different format. Try Apple lossless for example. When trying to match previously uploaded tracks, you have a better chance of matching.

     

    Jim

  • 2. Re: Upload errors on itunes match
    Alanbournemouth Level 1 Level 1 (0 points)

    I've already tried AAC and mp3. Ill try another one today and report back. I'm doubtful to be honest.

  • 3. Re: Upload errors on itunes match
    Alanbournemouth Level 1 Level 1 (0 points)

    I've done as you suggested. Deleted the problem tracks and re ripped to itunes using apple lossless. When match kicked in it matched track one but with a wrong version. (It's a hapless album and the track its matched is the same track but clearly has a gap at the end) its also been stuck for hours on "uploading artwork and remaining songs" 0 of 19 uploaded. I called apple support and they advised me to uninstall and reinstall itunes which I've done too. No help. Any other ideas? Just so you know, the same issue happens on albums that aren't gapless too.  

  • 4. Re: Upload errors on itunes match
    Alanbournemouth Level 1 Level 1 (0 points)

    Now it's doing as before. Saying its uploading but says error next to each track.

  • 5. Re: Upload errors on itunes match
    Alanbournemouth Level 1 Level 1 (0 points)

    I've been reading other threads about it being an ISP issue but I've checked with virgin and they say there's no problem and I'm able to upload tracks to skydrive no problem. I'm gonna take my laptop to a friends at the weekend. See if it works there on another Internet connection.

  • 6. Re: Upload errors on itunes match
    JayR77 Level 1 Level 1 (0 points)

    Also check the bit rate on the problem tracks if it's too low it will cause an error.  thought i would put that out there as I had similar problem with tracks and that was the problem.

  • 7. Re: Upload errors on itunes match
    Alanbournemouth Level 1 Level 1 (0 points)

    something i didnt think to check before which ive now checked and it seems ok.

    i decided to see what was running in the background.  i found a program that wasnt there before.  intel wifi dashboard.  also airvideo which is an app i have on my iphone that plays videos from my laptop.  i disabled both and its now working.  obviously it was 1 or both of these running that caused the issue.  but its all good now.

     

    sorry to have bothered you. :-)

    x