5 Replies Latest reply: Feb 13, 2013 7:33 PM by randers4
debsappletalk Level 1 Level 1 (0 points)

Apple Care hasn't been able to solve.  Their final suggestion is to wipe the phone and start over.  Any ideas ?


iPhone 5
  • 1. Re: Can't backup with cloud since 6.1 update
    randers4 Level 9 Level 9 (57,270 points)

    Don't know what you've already tried, but this may be caused by a corrupt existing backup that needs to be deleted, or by data on your phone that is preventing the backup.  To troubleshoot these, try deleting your last backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on again.

     

    If it still won't back up, you may have an app that is preventing the backup from succeeding.  To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again.  If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again.  If it succeeds, turn some of your apps to On and try backing up again.  If it succeeds again, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the problem app and exclude it from your backup.

     

    It may also be caused by network connectivity to the iCloud server.  Solutions to that include power-cycling your wireless router (unplugging it for 15 seconds, then plugging it back in), resetting network settings on your phone (in Settings>General>Reset), updating the firmware on your router, and changing the router's DNS settings to use Google's public DNS (see https://developers.google.com/speed/public-dns/docs/using).

  • 2. Re: Can't backup with cloud since 6.1 update
    debsappletalk Level 1 Level 1 (0 points)

    thanks, at least you offer a couple of options that have not been mentioned before - when I went to Manage Storage I found something interesting.  It shows three backups for Deb's iphone one with 2.2 gb, one with 1.4 gb and one with 132.7 mb  all differents dates (and also shows my ipad).  Do you suggest deleting all three for the iphone or start with the oldest or most recent ?

  • 3. Re: Can't backup with cloud since 6.1 update
    randers4 Level 9 Level 9 (57,270 points)

    Start with the most recent.

  • 4. Re: Can't backup with cloud since 6.1 update
    debsappletalk Level 1 Level 1 (0 points)

    Thanks - will try again tomorrow when I have wifi and get back to you !

  • 5. Re: Can't backup with cloud since 6.1 update
    randers4 Level 9 Level 9 (57,270 points)

    You're welcome.