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reinstalling Mountain Lion problem

339 Views 9 Replies Latest reply: Feb 14, 2013 5:14 AM by Ralph Landry1 RSS
Ivax Calculating status...
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Feb 14, 2013 3:34 AM

I have installed mountain lion. Now I'm trying to reinstall it (to fix some problems on my Mac) but mountain lion doesn't stay in purchases list. It shows up like I never bought it, so I need to pay again. Is it normal?

  • Imp68 Level 4 Level 4 (2,135 points)
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    Feb 14, 2013 3:42 AM (in response to Ivax)

    Mountain Lion is probably just hidden.  See: http://support.apple.com/kb/ht4928

     

    But reinstall using: http://support.apple.com/kb/PH11273 or http://support.apple.com/kb/PH10763 depending if you want to erase or not.

  • Ralph Landry1 Level 7 Level 7 (28,815 points)
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    Feb 14, 2013 3:37 AM (in response to Ivax)

    It would help to know a little more about just what you are doing to reinstall.  You should not need to go back to the Mac App Store to reinstall Mountain Lion once installed.  Restart the Mac holding the Command and R keys so you boot into the Recovery HD ML created during the installation process.  You can then navigate to doing a reinstall.  If is another issue requiring a redownload it would be helpful to see just what you are trying to do/fix.

  • thomas_r. Level 7 Level 7 (26,980 points)
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    Feb 14, 2013 3:41 AM (in response to Ivax)

    In order to re-download it for free, you need to sign in to the App Store with the same Apple ID that was originally used to purchase it. Alternately, if you didn't actually buy Mountain Lion, but bought a new machine that had Mountain Lion installed out of the box, it doesn't show up in the App Store, because it was never purchased from there.

     

    If you want to reinstall, though, you don't need the App Store. Just hold down command-R at startup and reinstall from there.

     

    Note that doing a clean reinstall (if that's what you're planning) is often a more extreme solution than is necessary. What problems are you having? There may very well be an easier method.

  • Ralph Landry1 Level 7 Level 7 (28,815 points)
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    Feb 14, 2013 3:58 AM (in response to Ivax)

    Safari should not be logging you out unless there is a problem with the connection or the Facebook account.  You can do a simple reinstall of the ML and see if that helps the issue...just to the restart holding the Command and R keys and proceed to reinstall, not doing the more drastic erase/install or clean/install.

     

    If that does not help you situation then the problem is something other than Safari or Mountain Lion as installed.

     

    Did you have any of these problems before installing ML?

  • Ralph Landry1 Level 7 Level 7 (28,815 points)
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    Feb 14, 2013 4:24 AM (in response to Ivax)

    Great idea, Ivax...always do a good backup before anything involving operating system installation.

     

    But, based on what you say it sounds like the issue is with Facebook since you said this started after changing the Facebook password.  The reinstallation is pretty ease to do ut I suspect you will still have the issue with the Facebook use.  Are you sure the password information has been correctly installed everywhere you need to have it?

  • Ralph Landry1 Level 7 Level 7 (28,815 points)
    Currently Being Moderated
    Feb 14, 2013 5:14 AM (in response to Ivax)

    OK, somewhere in there things are getting messed up...since you cannot just reinstall Safari the reinstall of ML may be the way to clean it up.

     

    If you want to take a few minutes, you can look and see if Safari put the password in the KeyChain file, you can look at that by clicking Launchpad (or go to Finder and Applications) then Utilities, or may say Other, and then the Key Chain Access utility.  You can look in there and see if there is a password/certificate for Facebook.  If there is an old one delete it. And then see if you can connect ok.  If not, and you see the new password in Key Chain, delete that also.  Then Facebook/Safari will ask for the password, and you can resave...and see if that works before the effort to just reinstall.

     

    Just a thought that may save you a little time and effort.

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