1 Reply Latest reply: Feb 14, 2013 8:31 AM by Linc Davis
katour Level 1 Level 1 (0 points)

Title pretty much says it all. I installed Moutain Lion today and every ten minutes or so no matter what I'm doing my computer freezes up (iTunes always first) and then the entire computer freezes. What can I do to stop this?

 

I always have to hold down the power button to reboot, nothing else works to make it unfreeze.


MacBook Pro, OS X Mountain Lion (10.8.2)
  • 1. Re: After installing mountain lion, my macbook pro (2010ish) crashes every ten minutes. How can I fix this?
    Linc Davis Level 10 Level 10 (118,505 points)

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.