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Discussion pages don't load

209 Views 5 Replies Latest reply: Feb 14, 2013 3:30 PM by seventy one RSS
OrangeMarlin Level 5 Level 5 (5,130 points)
Currently Being Moderated
Feb 14, 2013 9:13 AM

I've been have massive problems with the Support Communitities lately. I will answer a question, then click on the link to see all of the new discussions, and the page is blank. Refreshing the page gives me a blank page. Going back one page gives me a blank page. I actually have to back out to

 

http://www.apple.com/support/

 

to get a page that loads. I've done all the traditional stuff, fix permissions, clear the cash, blah blah blah blah. My OSX is updated, and I'm using Safari 6.0.3. It's annoying, because it's so difficult to back out of all of the threads, then click through all the links to get back to the community in which I want to participate.

 

Is this a bug with the system used here? Or do I need to do something with Safari? It's obvious Apple is using some non-standard system here, since a lot of OSX things don't work like spell checking, which is just plain crazy.

iMac (27-inch, Late 2012), OS X Mountain Lion (10.8.2), 16GB, 1GB video, 1TB drive
  • Roger Wilmut1 Level 9 Level 9 (63,995 points)
    Currently Being Moderated
    Feb 14, 2013 9:51 AM (in response to OrangeMarlin)

    I think their servers are probably just overloaded. I often see a several second delay before pages open, whereas other site open very quickly (I have a very fast connection).

  • deggie Level 8 Level 8 (44,840 points)
    Currently Being Moderated
    Feb 14, 2013 10:03 AM (in response to OrangeMarlin)

    I'm getting the same thing you are experiencing today, have had it in the past also. A nuisance, I just work around it.

  • seventy one Level 6 Level 6 (8,480 points)
    Currently Being Moderated
    Feb 14, 2013 10:20 AM (in response to OrangeMarlin)

    I switch to Firefox when that starts happening (all too often of late).  That usually solves the problem.

  • seventy one Level 6 Level 6 (8,480 points)
    Currently Being Moderated
    Feb 14, 2013 3:30 PM (in response to OrangeMarlin)

    And you are absolutely right to suggest that it is no answer that people have to use alternative means of access ... but the benefit of Safari should lie in its close links to Apple and we should be able to rely on it because of that.

     

    Roger referred to the servers but I recall that overloaded servers was the excuse for the debacle that the introduction of Mountain Lion caused just a few months ago.

     

    These servers need upgrading to a level that will allow for future needs that match the proudly forecast sales projections, and not just to accommodate current needs.

     

    That means investment,

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