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I tried to to the ios update to my 4S phone. itunes says there was an unexpected error. now my phone is hung on a screen which show a usb cable and an arrow pointing to the itunes icon. i cannot reset the phone, everytime it appears to reboot it comes bac

295 Views 11 Replies Latest reply: Feb 14, 2013 1:49 PM by rjmcl RSS
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Feb 14, 2013 11:22 AM

I tried to update my 4s to the latest ios6. itunes came back and said there was an unexpected error. the screen on the phone is hung showing a usb cable and an arrow pointing to the itunes icon. itunes does not see the phone as being plugged into my computer. I restarted itunes, no difference. I can't seem to reset the phone. It comes up with the apple icon and then goes back to the usb plug screen. I'm totally hosed right now!!!

iPhone 4S, iOS 6.1.1, OS update failed

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