3 Replies Latest reply: Feb 14, 2013 4:19 PM by Eric Root
fdafda Level 1 Level 1 (0 points)

mountain lion will not download from app store.

the download is 4.37gb in size.  it starts to download but when it gets to 10.2mb (about 15 seconds after it starts) it restarts the download over again. and goes to 10.2mb again then starts over. it has repeated this hundreds of times.  i can download anything else from the app store with no problems.  any help with this?


iMac (27-inch Late 2009), Mac OS X (10.6.8)
  • 1. Re: can not download mountain lion
    Eric Root Level 6 Level 6 (16,195 points)

    This has helped some people.

     

    - Sign out of the App Store (in the Store menu)

     

    - Quit the App Store

     

    - In Finder - Go>Go to folder...  (or Apple-shift-G)

     

    - Paste in the following "~/Library/Caches/ "

     

    - It will take you to a folder.  Delete com.apple.appstore

     

    - Launch the App Store.  Sign in and then reclick the Mountain Lion buy.  It won't charge you again.

  • 2. Re: can not download mountain lion
    fdafda Level 1 Level 1 (0 points)

    thanks Eric, i tried what you suggested and still does not work.

  • 3. Re: can not download mountain lion
    Eric Root Level 6 Level 6 (16,195 points)

    Two other things that have worked for some people.

     

    Start the download again, the click on the Purchases menu to see if the download is paused. Stop the download and then try again.

     

    Boot into the Safe Mode and try the download.

     

    Safe Mode

     

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