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Blu-Ray Optical Drive Trouble

2699 Views 15 Replies Latest reply: Nov 8, 2013 4:22 PM by puppetbuilder RSS
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Bud Willner Level 2 Level 2 (225 points)
Currently Being Moderated
Feb 14, 2013 9:27 AM

I have a new Mac Pro Desktop 2012 Computer.  This has two optical drive slots.  In the upper I have the original drive that comes with the computer.  In the lower slot I installed a Pioneer Blu-Ray  BDR-208DBK disc reader.  The problem is that I cannot get the Blu0Ray drive to remain connected to the computer. 

 

I still seem to have some sort of problem with my new drive.  I have con tacted Pioneer but they claim they have no techies that work with Apple product.  I contacted Other Worlds Computing that I bought the unit from but the only real help they gave was to use the option key and the optic drive key to open/close the drive bay door.

 

Disc drive sees the two optic drives but soon the Poineer Blu-Ray just disappears.

 

It works after booting/rebooting but if left alone for a while the computer looses contact with it.

 

I'm attaching some snap shots that may help my explanation.  The first shot is when attempting to open the drive (lower drive in Disc Utility.  The second shot is the resulting error message.  I don't know where to find the meaning of the error.

 

Can anyone help or recommend a suggestion?

 

Blu-Rae prob 1.jpgBlu-Rae Prob 2.jpg

Mac Pro, OS X Mountain Lion (10.8.2)
  • mooblie Level 4 Level 4 (1,915 points)
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    Feb 14, 2013 9:58 AM (in response to Bud Willner)

    Under System Profiler: Disc Burning: can you see anything like this? :

     

    bd_write.png

    This is an LG BD-Writer (connected by USB) with the Toast BD-Plug-in.  Works perfectly. 

     

    Could be you just need that plug-in? as OSX doesn't recognise a BD drive natively?

  • budspwr Level 1 Level 1 (0 points)
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    Feb 14, 2013 3:22 PM (in response to mooblie)

    I have an intenal drive.  I purchased the Blu0-Ray add-on software.  No success.

  • Malcolm J. Rayfield Level 5 Level 5 (4,500 points)
    Currently Being Moderated
    Feb 14, 2013 4:59 PM (in response to Bud Willner)

    This problem has been reported before with Pioneer Blu-ray drives in a Mac Pro.  Other World Computing should know about it.

     

    Make sure to unchceck "Put hard drives to sleep when possible" in Energy Saver system preference.

     

    If that doesn't help, see if Other World Computing will replace the Pioner drive with another brand.  They sell LG drives.

     

    You shouldn't need any extra drivers or software, other than Mac Blu-ray Player if you want to play Blu-ray movies.

    <http://www.macblurayplayer.com>

  • Malcolm J. Rayfield Level 5 Level 5 (4,500 points)
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    Feb 14, 2013 10:48 PM (in response to Bud Willner)

    You may need to Restart the Mac Pro after unchecking the drive sleep box to make the Blu-ray drive function again.  If you are lucky (it may depend on the drive's firmware version) it will stay connected.  If not, try a LG drive.  I have not heard of problems with non-Pioneer drives (with drive sleep unchecked, of course).

    Don't forget to remove the tray lip.

    <http://eshop.macsales.com/installvideos/macpro_2009_opt/>

     

    Pioneer always claims no knowledge of Macs, even though they provided all Apple DVD drives for many years.  (Apple used special firmware and did not have drive sleep problems.)

     

    To burn Blu-ray movie discs you will need extra software, such as Toast with a plugin.

    <http://www.roxio.com/enu/products/toast/titanium/overview.html>

    <http://www.roxio.com/enu/products/toast/plugin/overview.html>

     

    MCE also sells Mac Pro compatible Blu-ray drives.

    <http://store.mcetech.com/Merchant2/merchant.mvc?Screen=PROD&Product_Code=BD12XMP E2009-10&Category_Code=STORBD&Product_Count=0>

    They use the Lite-on drive.

  • TimDoherty Level 1 Level 1 (0 points)
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    Mar 3, 2013 9:06 AM (in response to Bud Willner)

    I seem to be having the same problem with a Pioneer BDR-208DBK that I just purchased from OWC. It works at first and then loses contact with my MacPro. A reboot will fix the problem for awhile, but it always loses contact again.

     

    Did you contact OWC and what were the results?

     

    Have you found a replacement drive yet?

     

    Thanks.

  • Malcolm J. Rayfield Level 5 Level 5 (4,500 points)
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    Mar 3, 2013 9:23 AM (in response to TimDoherty)

    Did you uncheck the drive sleep setting in Energy Saving system preference, then restart?

  • TimDoherty Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 3, 2013 3:40 PM (in response to Malcolm J. Rayfield)

    So far, so good.  Still up and running.  Thanks.

     

    We'll see what comes tomorrow...

  • TimDoherty Level 1 Level 1 (0 points)
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    Mar 4, 2013 6:39 AM (in response to TimDoherty)

    Update: Next morning.

     

    Everything seems to be working (even after putting the computer to sleep). 

     

    That did the trick.

     

    Thanks.

  • jeff work Level 1 Level 1 (0 points)
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    Mar 22, 2013 6:33 AM (in response to Bud Willner)

    This is an old (~2yrs) & known problem with Pioneer BDR-20x drives. I have a MacPro 2010 with a Pioneer BDR205 which is always dissappearing. I have to do a power off before it shows up again. Sometimes I also have to pull the plug. I'm not sure when I started having the problem, but it seems to me when I went from Leopard to snow leopard. I know of no fix execpt to get rid of the BDR20x. I'm sure OWC is well aware of the problem,

  • budspwr Level 1 Level 1 (0 points)
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    Mar 22, 2013 6:57 AM (in response to jeff work)

    Yes they are aware of the problem but look at Apple MAC as being able to solve their own problems and they do.  In this case, Apple users do by deselecting the sleep mode as suggested above.  It works for me.

     

    I suppose Apple could fix the problem be recognizing a Blu-Ray drive but Blu-Ray's are not popular enough with MAC people yet.  If, like the old video tape war back a few years, Blu-Ray is a fad, Apple can just wait it out.

     

    What I did was return the Pioneer and bought an LG which does the same thing but at a cheaper price by half.  Thinking it may have the same problem, I left the sleep mode deselected and everything works just fine.

     

    Apple took care in the MAC mode of having two drives by put a eject icon on the main menu bar.

     

    The real problem comes for me when using Windows.  I can eject a CD but cannot electronically close the drive with the computer.  The drive must be closed manually.

  • Malcolm J. Rayfield Level 5 Level 5 (4,500 points)
    Currently Being Moderated
    Mar 22, 2013 8:29 PM (in response to budspwr)

    Apple took care in the MAC mode of having two drives by put a eject icon on the main menu bar.

     

    Eject ⏏ should open or close the first drive, Option-Eject ⌥⏏ the second drive.

     

    The real problem comes for me when using Windows.  I can eject a CD but cannot electronically close the drive with the computer.  The drive must be closed manually.

    Have you installed the Boot Camp drivers?

  • budspwr Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 23, 2013 5:49 AM (in response to Malcolm J. Rayfield)

    All of that.

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