1 15 16 17 18 19 Previous Next 315 Replies Latest reply: Jun 17, 2014 3:09 PM by norgeolaf Go to original post Branched to a new discussion.
  • 240. Re: iTunes movie purchases will not play on external display - HDCP auth error
    hinman Level 1 Level 1 (0 points)

    There's another dimension to this which I find infuriating.  I buy a lot of documentaries on iTunes.  Occasionally, there is one (or a portion of one) that I would like to show to one of my classes that I am teaching.  When I try to hook my MacAir up to the classroom projector and show it, I get the HDCP message.  So much, I guess, for Apple being friendly to education.  Bummer...

  • 241. Re: iTunes movie purchases will not play on external display - HDCP auth error
    eric.d.viking Level 1 Level 1 (0 points)

    hinam - Although frustration is felt one has to ask if the material being shown is protected under the "terms and conditions" i.e. non commercial release, or is it a paid academic license to enable public viewing of copyrighted material for education purposes?

     

    One can understand if a monitor cannot be verified by an apple product to comply to HD standards - but the problem lies with apple advocates in situations such as myself - as a "former" 2011 G5 tower with Apple 27" cinema display owner receiving HDCP error when both are apple products capable of displaying HD yet wont. Although some have mentioned upgrading OSX 10.8 helps, don't believe this is to be a solution considering OSX 10.6 is more than capable and is fully compatible with all my other purchased programs. My solution - sold my apple gear and now run a custom built PC - twice as fast - blu-ray compatible and capable of displaying 6 monitors - incredibly 0 problems with HDCP! No switching back to apple now or ever!

  • 242. Re: iTunes movie purchases will not play on external display - HDCP auth error
    Chris CA Level 9 Level 9 (74,870 points)

    eric.d.viking wrote:

     

    as a "former" 2011 G5 tower with Apple 27" cinema display owner

    ???

    Apple G5 tower was discontinued in 2006

  • 243. Re: iTunes movie purchases will not play on external display - HDCP auth error
    eric.d.viking Level 1 Level 1 (0 points)

    Thank-you Chris CA for pointing that out  and reminding me a MacPro is not a G5 - have upgraded enough apple products to make even a hardcore environmentalist mad lol. The last being my trusty old Dual 2GHz PowerPC G5 to a refurbed Dual 2.4Ghz MacPro in 2011, for reasons to obvious to mention. Yes have owned a few mac products in my time including laptops, appleTV, iPhone and stress my decision to move was not with the products or their quality which cannot be flawed, but rather the lack of (in my opinion) support and Apple's decision to control/limit capabilties  of their products. In case a MacPro Tower can clearly support blu-ray players from hardware level (as even I had loaded one to the Dual 2.4) yet Apple chooses to not support it - so you buy a HD version to support  jobs and industries from iTunes and bang - HDCP error - Why?? These are both apple products and both capable of display HD content. One would imagine a flagship product like the Apple tower was/is? designed to be upgradable/expandable yet is it really? Unfortunately when comparing support, longevity upgradability and the magic word - price - PC won me. But as a musician reading comments leading to illegal use or illegal downloads potentially robbing both artists and companies that provide thousands of jobs just makes my skin crawl. Imagine a life without music or movies if they truly decided to strike at the inability to earn an income!? Yes a little of a rant but even now it's amazing to see Apple Corp. still hasen't resolved the problem - End users who pay for products that claim to work seamlessly should never be lumped with the task of finding solutions or workarounds - unless paid

  • 244. Re: iTunes movie purchases will not play on external display - HDCP auth error
    invasifspecies Level 1 Level 1 (0 points)

    Use a mini display > HDMI adapter instead and the problem goes away.

  • 245. Re: iTunes movie purchases will not play on external display - HDCP auth error
    rjj1970 Level 1 Level 1 (0 points)

    I have a similar problem. I just downloaded my first video content from I-Tunes. Of course, stupidly bought the entire season of a show. I'm using a MacBook Pro, running Snow Leopard. I am running a Panasonic 1080p projector via a vga cable toggled to the mini display port. I will try using an HDMI adapter to see if it works.  But Apple should warn people before the purchase is made. 

  • 246. Re: iTunes movie purchases will not play on external display - HDCP auth error
    Oddmartini Level 1 Level 1 (0 points)

    You are absolutely right they should warn us before taking our money. We are doing the right thing by purchasing instead of downloading from a p2p. The HDMI fix is new and not supplied by Apple, who monitor his board (try swearing at them and see how quickly they respond to you in private!) I was offered a refund after a quick rant ( with swearing ). Why Apple haven't changed their purchase path and included warnings and appropriate setup instructions (such as the HDMI cable 'fix') Is open to conjecture.

    Best of luck.

  • 247. Re: iTunes movie purchases will not play on external display - HDCP auth error
    Oddmartini Level 1 Level 1 (0 points)

    Erik, you've hit the nail on the head. When you purchase a product of service, the seller is bound to supply something that works. Should it not, you are entitled to a refund. I would encourage everyone who has encountered this issue to request a rerun. Money talks, and a decline I. Revenue will affect a change in both service and policy.

  • 248. Re: iTunes movie purchases will not play on external display - HDCP auth error
    Oddmartini Level 1 Level 1 (0 points)

    **** autocorrect. REFUND not RERUN. Apologies.

  • 249. Re: iTunes movie purchases will not play on external display - HDCP auth error
    ARWilson Level 1 Level 1 (0 points)

    I was told I would receive a refund for my two purchases and received one. I guess I'll take what I can get. Moral of the story is that a purchase through Amazon enables streaming on far more devices (Xbox, Roku, Laptop-to-TV) and better service.

  • 250. Re: iTunes movie purchases will not play on external display - HDCP auth error
    DMMELS Level 1 Level 1 (0 points)

    We just wanted to sit down for a nice evening. But now we spent over an hour trying to get the movie to play on Apple TV. Can't access server. Entered password numerous times. Just want to watch a movie but can't. Can we get our money back on the Apple TV?

  • 251. Re: iTunes movie purchases will not play on external display - HDCP auth error
    Zebbler Level 1 Level 1 (0 points)

    Ok, so I upgraded to iTunes 11.0.2 and my DRM issue (at least with an HDMI cable) has disappeared.
    Just a few hours ago with iTunes 11.0.1 it would give me an error message (something like "you are not authorized to view this on an external display").

    Now the message is gone and I can view this alright on my large HD display.


    Still have to try it with a bunch of other display / cable options, but so far so good.


    It seems like Apple has listened to its customers at least on some level.  A very common sense thing really.
    Still a bit grumpy, but at least all that money I spent on legal iTunes purchases has not been (seemingly) a total waste.


    Thanks for the fix.

     

    Zebbler

  • 252. Re: iTunes movie purchases will not play on external display - HDCP auth error
    tyerac Level 1 Level 1 (0 points)

    Zebbler,

     

    I just upgrased to 11.0.2 also but still getting the HDCP error that i cannot play on my external screen. It is connected via HDMI to a HDMI switch and then up to the HD TV. How did you get it to work?

  • 253. Re: iTunes movie purchases will not play on external display - HDCP auth error
    invasifspecies Level 1 Level 1 (0 points)

    I have posted this several times but I will post again since it seems people are still having problems. I was initially trying to connect my macbook pro to a large HD TV using a mini display > VGA adapter and a VGA > VGA cable connected to the VGA port of the TV. I saw the dreaded HDCP meesage. I then switched to using a mini display > HDMI adapter and a standard HDMI > HDMI cable connected to the HDMI in port of the TV. The itunes content played fine after that. Hope this helps.

  • 254. Re: iTunes movie purchases will not play on external display - HDCP auth error
    Zebbler Level 1 Level 1 (0 points)

    Tyerac... I really don't know.
    It just started working all of a sudden.  No tricks, pure HDMI cable out of my MacBook pro retina, to the display.
    It recognized the display resolution as 1080p.  I tested both mirror mode and separate screen mode...

     

    My OS is 10.8.2

     

    Your report makes me concerned that it's just a quirk of the display I connected to or some other weirdness and that I might encounter that error message again in the future when I really need it to work (i.e. 10 friends gathered around our HD projector in Boston with some beer and desert to watch some awesome HD film).

     

    Sigh.

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